End User Computing Specialist 3

Chipton-Ross, Inc.; Pascagoula (MS); On-site; USD 70,000 - 100,000; Full time

Job summary

Chipton-Ross, Inc. seeks an End User Computing Specialist 3 for a contract opportunity in Pascagoula, MS. The role focuses on Windows endpoints and iOS devices managed via MDM/EMM within a secure, enterprise environment that may include DoD-aligned requirements.

You will oversee daily EUC operations, coordinate multiple MSPs to meet SLAs, drive modernization with automation, and ensure compliance with STIGs, NIST, and Zero Trust. Strong documentation and cross-team collaboration are essential.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (required).
• 5+ years of hands-on Windows endpoint support/management in an enterprise.
• 5+ years of iOS device management via MDM/EMM (Intune, MobileIron, Workspace ONE).
• Experience coordinating multiple MSPs and ensuring SLA/alignment and compliance.
• Industry certifications such as Security+, CySA+, CASP+, MS 365/Intune, or Apple ACSP/ACMT.
• Experience implementing or supporting CMMC Level 2/3 technical practices.
• Familiarity with DoD frameworks (DISA STIGs, NIST 800-171, Zero Trust).
• Experience with Intune, JAMF, Workspace ONE for endpoint management.
• Knowledge of automated deployment, scripting (PowerShell/Bash).
• Background in federal contracting or DoD programs.
• Ability to lead cross-team projects across cybersecurity, infra, and MSPs.
• Experience with Azure AD, Active Directory, and Group Policy.
• Ability to produce accurate documentation and SOPs for audits.
• Strong analytical and troubleshooting skills; good communicator.

Responsibilities

• Provide expert-level support for Windows endpoints, including imaging, patching, and hardening.
• Manage iOS devices using enterprise MDM/EMM platforms, ensuring secure enrollment and governance.
• Lead coordination of multiple MSPs to meet SLAs and ensure security standard adherence.
• Implement EUC practices aligned with CMMC Level 2, Zero Trust, and DoD frameworks.
• Ensure STIGs/NIST compliance and maintain audit-ready documentation.
• Oversee endpoint technologies like Intune, AD, Group Policy, and encryption.
• Maintain SOPs, asset inventories, and compliance documentation for audits.
• Collaborate across cybersecurity, infrastructure, and business units for secure operations.
• Drive modernization and automation opportunities in EUC and MSP environments.
• Act as escalation lead for complex EUC incidents and coordinate root-cause analysis.

Skills

Windows endpoint management

iOS device management

MSP management

Security certifications

CMMC implementation

DoD/NIST/Zero Trust

Intune/JAMF/Workspace ONE

Automation / scripting

Federal contracting

Cross-team leadership

Azure AD / AD / GP

Endpoint security tooling

Audit documentation

Analytical & troubleshooting

Effective communication

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Microsoft Intune

JAMF

Workspace ONE

Job description

Chipton-Ross is seeking an End User Computing Specialist 3 for a contract opportunity in Pascagoula, MS.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
o Bachelor's degree in Information Technology, Computer Science, or a related field (required).
o 5+ years of hands-on experience supporting and managing Windows endpoints in an enterprise environment.
o 5+ years of experience administering and supporting iOS devices through MDM/EMM platforms (e.g., Intune, MobileIron, Workspace ONE).
Experience overseeing or managing multiple Master Service Providers (MSPs) and ensuring alignment to performance SLAs and compliance requirements.
o Industry certifications such as CompTIA Security+, CySA+, CASP+, Microsoft 365/Intune certifications, or Apple ACSP/ACMT.
o Experience implementing or supporting CMMC Level 2/Level 3 technical practices in an operational IT environment.
o Familiarity with DoD cybersecurity frameworks including DISA STIGs, NIST 800 171, and Zero Trust architecture.
o Experience with enterprise endpoint management platforms such as Microsoft Intune, JAMF, or Workspace ONE.
o Knowledge of automated deployment, scripting, or configuration management (PowerShell, Bash, or similar).
o Background supporting secure environments within federal contracting, DoD programs, or other regulated industries.
o Demonstrated ability to lead cross team projects involving cybersecurity, infrastructure, networking, and external service providers.
o Experience with identity and device management technologies such as Azure AD, Active Directory, Group Policy, and endpoint security tooling.
o Ability to produce accurate technical documentation, compliance evidence, and SOPs for audits or assessments.
o Strong analytical and troubleshooting skills with the ability to resolve escalated or complex end user computing issues.
o Excellent communication skills with the ability to collaborate across IT, cybersecurity, and service-provider teams.

POSITION RESPONSIBILITIES:
Seeking a skilled End User Computing (EUC) specialist with deep expertise in the administration, maintenance, and lifecycle management of Windows based systems and iOS mobile devices within a secure, compliance driven enterprise environment. This role will oversee daily operational support as well as coordinate and manage multiple Master Service Providers (MSPs) to ensure service delivery meets both contractual expectations and company policies and procedures, including CMMC compliance.
Key Responsibilities:
o Provide expert-level support for Windows endpoints, including configuration, imaging, patching, security hardening, troubleshooting, and procurement.
o Manage iOS devices and mobility solutions using enterprise MDM/EMM platforms, ensuring secure enrollment, policy enforcement, and application governance.
o Lead and coordinate the activities of multiple MSPs, ensuring adherence to SLAs, accountability for escalations, prompt remediation, and alignment with enterprise security and operational standards.
o Implement EUC practices consistent with CMMC Level 2, Zero Trust architecture, and DoD cybersecurity frameworks.
o Ensure endpoint environments maintain compliance with STIGs, DISA/NIST guidelines, vulnerability mitigation timelines, and audit-ready documentation.
o Oversee endpoint management technologies such as Intune, Active Directory, Group Policy, identity services, and device encryption.
o Maintain accurate SOPs, workflows, asset inventories, and compliance documentation required for inspections and cybersecurity audits.
o Collaborate with cybersecurity, infrastructure, networking, and business units to ensure seamless and secure end-user operations across all service providers.
o Drive modernization initiatives across EUC and MSP-supported environments, including automation opportunities, lifecycle improvements, and capability enhancements.
o Act as an escalation leader for complex or multi-provider EUC incidents, coordinating root cause analysis and implementing long-term corrective actions.

REQUIRED EDUCATION:
Bachelor's degree in Information Technology, Computer Science, or a related field is required.
School must be accredited.

WORK HOURS:
Full-Time 5/40, workweek.