End User Services Lead, Workplace Technology & Ops

Philip Morris International U.S.; Tampa (FL); On-site; USD 104,000 - 130,000; Full time

Job summary

PMI U.S. in Tampa is seeking a Manager, End User Services to lead workplace technology services that support employee productivity and business operations.

You will drive service excellence, oversee hardware lifecycle and device refresh programs, manage vendor relationships, and lead enterprise technology projects.

The role requires strong leadership, a track record in end-user IT operations, and the ability to influence senior stakeholders.

Qualifications

• 5+ years of experience in End User Services or related IT operations.
• Experience leading service delivery and improvement initiatives.
• Experience managing hardware lifecycle and device refresh programs.
• Experience delivering technology projects in enterprise environments.
• Experience managing vendors and outsourced providers.

Responsibilities

• Lead delivery of workplace technology services and ensure high levels of service quality and customer satisfaction.
• Own operational performance, service metrics, and continuous improvement initiatives.
• Manage hardware lifecycle programs, device refresh activities, and technology procurement planning.
• Lead workplace technology projects and service enhancement initiatives from planning through execution.
• Serve as a trusted advisor to business leaders on End User Services strategy and priorities.
• Resolve complex operational issues and manage critical escalations.
• Identify opportunities for automation, standardization, and process optimization.
• Proactively monitor risks and implement improvements that enhance the employee experience.
• Build and manage vendor relationships, ensuring accountability for service delivery and performance.

Skills

End User Services

Workplace Technology

Service Delivery

IT Operations

Vendor Management

Project Management

Education

Bachelor's degree in Information Technology or related field

Tools

ITIL Foundation

PMP

Job description

PMI U.S. in Tampa is seeking a Manager, End User Services to lead workplace technology services that support employee productivity and business operations.

You will drive service excellence, oversee hardware lifecycle and device refresh programs, manage vendor relationships, and lead enterprise technology projects.

The role requires strong leadership, a track record in end-user IT operations, and the ability to influence senior stakeholders.