End User Services Infrastructure Lead

Rosen's Diversified, Inc.; Green Bay (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Rosen's Diversified, Inc. is seeking an Infrastructure Manager - End User Services to provide direct leadership to the team, prioritize workload, and drive long-term projects.

You will analyze complex problems, escalate as needed, and ensure effective management of the organization’s infrastructure, monitoring and security. Responsibilities include mentoring staff, managing the infrastructure budget, identifying cost-saving opportunities, and presenting recommendations to executive leadership.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or related field or equivalent experience.
• 8+ years' experience in the field or related area.
• 2+ years' experience as a team leader, sr. level position or similar role.
• Certification(s) in area of specialty is a plus.

Responsibilities

• Lead and mentor staff, focusing on performance and improvement.
• Serve as escalation point and conduct performance reviews.
• Develop and manage infrastructure budget and forecast spending.
• Identify cost-saving opportunities and improve operational efficiency.
• Represent IT with leadership and stakeholders; communicate recommendations.
• Oversee design, installation, maintenance, monitoring and patching of infrastructure.

Skills

ITSM ticketing systems

Network operations

Systems administration

Technical aptitude

Process improvement

Team player

Education

Bachelor's Degree in Information Technology / Computer Science or related field

8+ years of experience in the field

2+ years as a team leader / sr. level position

Certifications in area of specialty (plus)

Tools

Windows OS

Office 365

Printers & printing solutions

Remote support tools

End user provisioning/deprovisioning automation

Job description

Rosen's Diversified, Inc. is seeking an Infrastructure Manager - End User Services to provide direct leadership to the team, prioritize workload, and drive long-term projects.

You will analyze complex problems, escalate as needed, and ensure effective management of the organization’s infrastructure, monitoring and security. Responsibilities include mentoring staff, managing the infrastructure budget, identifying cost-saving opportunities, and presenting recommendations to executive leadership.