IT Facilities Support Supervisor

General Dynamics Corporation; Groton (CT); On-site; USD 85,000 - 115,000; Full time

Job summary

General Dynamics Electric Boat in Groton, CT, is seeking an IT Facilities Support Supervisor to oversee coordination of technology infrastructure projects across EB sites. This role interfaces with IT, Facilities, and Network Engineering to ensure aligned requirements and successful delivery of complex network and telecom initiatives.

The candidate will manage WAN circuits, coordinate with service providers, and supervise staff or contractors while maintaining accurate records and documentation

Qualifications

• 5+ years of experience in IT infrastructure, telecom, or network operations, including project coordinations.
• Experience working with service providers and circuit vendors.
• Ability to read/interpret architectural drawings, wiring schematics, and infrastructure plans (preferred).

Responsibilities

• Act as the primary liaison between IT and Facilities for project planning related to network, structured cabling, and telecom infrastructure.
• Collaborate with Network Engineering to provide Facilities-sourced requirements, project status, and site details.
• Engage with business users to gather and document project requirements.
• Own the full lifecycle management of WAN circuits, including vendor communication and renewal planning.
• Serve as main contact for telecom service providers; track assets and changes.
• Oversee physical telecom infrastructure across EB locations, including MDF/IDF spaces and racks.
• Coordinate infrastructure readiness for new construction and renovations.
• Ensure compliance with IT standards, security policies, and documentation.
• Provide supervision to assigned staff or contractors; maintain records and diagrams.

Skills

Project coordination

IT infrastructure

Network operations

Vendor management

Communication

Education

High School Diploma or Equivalent

Job description

Responsibilities for this Position

IT Facilities Support Supervisor

US-CT-Groton

Job ID: 2026-21221

Type: Full-Time

# of Openings: 1

Category: Information Technology

EB Poheganut

We are seeking an experienced, highly organized IT Telecom Infrastructure Supervisor to oversee the coordination, planning, and execution of technology infrastructure projects across all EB sites. This role serves as a critical interface between IT, Facilities, Network Engineering, and the enduser community, ensuring smooth communication, alignment of requirements, and successful delivery of complex network and telecom initiatives.

Key Responsibilities:

• Act as the primary liaison between IT and Facilities for project planning related to network, structured cabling, and telecom infrastructure.
• Collaborate with the Network Engineering team, providing Facilities sourced requirements, project status, and site specific details to support architectural and technical design.
• Engage with business users to gather and document project requirements, ensuring alignment with technical capabilities and project constraints.
• Own the full lifecycle management of all WAN circuits, including vendor communication, performance monitoring, troubleshooting escalation, and renewal/upgrade planning.
• Serve as the main point of contact for all telecom service providers; track assets, changes, and issue resolution.
• Oversee and maintain the physical telecom infrastructure across all EB locations, including MDF/IDF spaces, racks, cabling, and related equipment.
• Coordinate infrastructure readiness for new construction, renovations, and technology refresh projects.
• Ensure compliance with IT standards, security policies, and documentation requirements.
• Provide supervision, guidance, and workload management to assigned technical staff or contractors.
• Develop and maintain accurate records, diagrams, inventories, and process documentation.

Responsibilities

• Comfortable working at the intersection of IT and Facilities.
• Proactive problem solver who anticipates infrastructure needs.
• Able to manage multiple concurrent projects and vendor relationships.
• Highly collaborative, with a focus on delivering stable, scalable infrastructure for end users.
• Proven experience coordinating technical projects across multiple sites.
• Ability to read/interpret architectural drawings, wiring schematics, and infrastructure plans (preferred).
• Strong organizational skills and attention to detail.
• Strong understanding of structured cabling standards, and telecom systems.
• Excellent communication and interpersonal skills, with the ability to translate between technical, facilities, and business stakeholders.

Qualifications

Required:

• High School Diploma or Equivalent
• 5+ years of experience in IT infrastructure, telecom, or network operations, including project coordinations

Preferred:

• Experience working with and managing service providers and circuit vendors.

General Dynamics Electric Boat is a recognized leader in the design, construction and lifecycle support of submarines for the United States Navy.