End User Services Relationship Manager

Millennium Management; New York (NY); On-site; USD 175,000 - 250,000; Full time

Job summary

A leading financial services firm seeks an experienced End User Services Relationship Manager. This role involves managing the needs of external Portfolio Management teams, ensuring effective communication with technology teams and overseeing a globally distributed team for delivering scalable solutions. The successful candidate will have a strong background in infrastructure delivery and product management, along with excellent communication and organizational skills.

Benefits

Comprehensive benefits package

Discretionary performance bonus

Qualifications

• Experience managing a globally distributed team.
• Familiarity with common AI tooling use cases.
• Ability to thrive in a dynamic environment and manage urgent demands.

Responsibilities

• Gather and document end user and technical requirements.
• Manage the delivery of tools like email and chat.
• Create and maintain prioritized books of work for customer teams.

Skills

Strong sense of ownership

Excellent communication

Detail-oriented

Customer-focused

Collaboration

Education

7+ years of infrastructure project and/or service delivery

Tools

Office 365

Exchange Online

Slack

Teams

Sharepoint

Job description

End User Services Relationship Manager

The Manager of End User Services Relationship Management is responsible for ensuring effective communication, coordination, and prioritization of technology needs for external Portfolio Management (PM) teams at Millennium Management. This role manages the team that defines the strategy and product offerings for external PM teams that may be bespoke for their needs or be leveraged across the organization. End User relationship managers act as the primary liaison between external PM teams, application teams, project managers, and technology teams to ensure that key user requirements are clearly understood and addressed in a timely and efficient manner.

The End User Services organization is seeking an experienced professional to establish and manage the End User Relationship Management team to focus on the needs of external PM teams leveraging diverse technologies, but with a product mindset to drive repeatable and scalable solutions. This includes managing the deployment of tools such as email, chat, file sharing, mobile platforms, and productivity suites, as well as coordinating with Legal, Compliance, InfoSec, and the Infrastructure teams for compute, networking, storage, and database requirements.

The successful candidate will possess a combination of strong interpersonal, organizational, and technical skills, along with the ability to drive delivery in a dynamic environment. Occasional international travel to other Millennium offices, including London and Singapore, is required.

Principal Responsibilities

• Gathering, analyzing, and documenting end user and technical requirements
• Managing a globally distributed team
• Creating templates to simplify the delivery of solutions for external PM teams and internal stakeholders
• Managing senior business and technology management expectations
• Identifying appropriate components needed to satisfy the requirements
• Communicating how the components will meet the requirements
• Coordinating component deployment across Infrastructure Technology teams and partner teams such as Legal, Compliance, InfoSec, Trading Services, HR, Operations, and Real Estate
• Creating and maintaining prioritized books of work for customer teams
• Tracking and reporting deployment status vs customer books of work

Qualifications/Skills Required

• 7+ years of infrastructure project and/or service delivery in the financial services industry
• Experience in end user product management preferred
• Experience managing a globally distributed team
• Ability to manage multiple simultaneous cross-team deliveries to successful conclusion
• Strong sense of ownership and the ability to instill the same in other technology teams
• Working knowledge of end user technologies: workspace, collaboration, and communication
• Familiarity with Office 365, Exchange Online, InTune, Teams, Sharepoint, and Slack
• Familiarity with Software Development Lifecycle (SDLC) management
• Familiarity with common AI tooling use cases and benefits, including Chat GPT
• Excellent oral & written communication, with effective presentation skills
• Ability to organize and lead meetings with customers, technologists, and senior leaders
• Detail-oriented, customer-focused approach to discovery, planning, deployment
• Team player with a strong desire to collaborate with others and help solve business problems
• Ability to thrive in a dynamic environment and re-prioritize as needed to meet urgent demands

The estimated base salary range for this position is $175,000 to $250,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. When finalizing an offer, we take into consideration an individual’s experience level and the qualifications they bring to the role to formulate a competitive total compensation package.