End-User IT Support Specialist (1st Line)

Oakridge Staffing; Shelton (CT); On-site; USD 50,000 - 65,000; Full time

Job summary

Global Retailer seeks an End User Support Specialist for its Shelton, CT location. You will provide 1st level technical assistance, respond to IT queries, and troubleshoot hardware and software issues across desktop environments.

Responsibilities include monitoring helpdesk queues, escalating complex problems, and documenting interactions to aid resolution, ensuring timely and accurate support for users.

Responsibilities

• Provide 1st level technical assistance and support for computer systems, software, and hardware.
• Respond to queries and troubleshoot issues via IT helpdesk channels (phone, portal, email, in person).
• Diagnose and resolve hardware and software problems and document interactions in detail.

Job description

Global Retailer seeks an End User Support Specialist for its Shelton, CT location. You will provide 1st level technical assistance, respond to IT queries, and troubleshoot hardware and software issues across desktop environments.

Responsibilities include monitoring helpdesk queues, escalating complex problems, and documenting interactions to aid resolution, ensuring timely and accurate support for users.