End-User IT Support Specialist

Parkland Health; United States; On-site; USD 52,000 - 73,000; Full time

Job summary

Parkland Health in the United States seeks an IT Hardware Support Technician to deliver onsite assistance for desktops, laptops, tablets, printers and peripherals. You will perform IMAC tasks, configurations, upgrades, and incident resolution, while documenting steps and escalating as needed.

Responsibilities include maintaining good customer relations, supporting Parkland Projects, and mentoring junior staff when assigned by the supervisor.

Qualifications

• Must have 2–5 years in a large enterprise IT operations environment.
• Experience troubleshooting, repairing, and configuring end-user technologies including desktops, laptops, tablets and peripherals.
• Familiar with Windows, iOS, Android operating systems and common software like MS Office and Adobe Pro.

Responsibilities

• Provide hardware technical support for desktops, laptops, tablets, and peripherals.
• Perform IMAC (install/move/add/change) tasks and configurations.
• Maintain customer relations and support; assist Parkland Projects as needed.

Skills

End-user hardware

End-user operating systems

Networking concepts

Customer service

Documentation

Mentoring

Education

Bachelor's degree

Tools

VMware Mirage

VMware View

Job description

Parkland Health in the United States seeks an IT Hardware Support Technician to deliver onsite assistance for desktops, laptops, tablets, printers and peripherals. You will perform IMAC tasks, configurations, upgrades, and incident resolution, while documenting steps and escalating as needed.

Responsibilities include maintaining good customer relations, supporting Parkland Projects, and mentoring junior staff when assigned by the supervisor.