End-User IT Support Specialist

Kent State; Ohio; On-site; USD 42,000 - 44,000; Full time

Job summary

Kent State University is seeking an IT User Support Analyst to provide first-line support for PCs, servers, software, and mobile devices at Geauga and Twinsburg campuses in OH. The role involves troubleshooting, user communication, and documentation to ensure smooth operations.

The position requires a Bachelor's degree with 0–3 months of experience or an Associate’s with 2 years, or equivalent 4 years of related work. Evening hours may apply; must pass security checks.

Qualifications

• Bachelor's degree and 3 months of relevant professional experience in user support.
• Associate’s degree and 2 years of relevant professional experience in user support.
• Comparable relevant professional experience in user support equivalent to 4 years.

Responsibilities

• Configure and maintain users' computers and mobile hardware.
• Configure, install, monitor and maintain users' software.
• Install operating systems on hardware, supporting multiple platforms.
• Communicate with users to help understand and resolve problems, including status updates on requests, expectation management and pending projects.
• Escalate more complex problems to expert/management level or Tier 3 as necessary.
• Create and maintain documentation of departmental technologies.
• May supervise student employees; may assist student employees with resolving user problems.

Skills

End-user devices troubleshooting

User communication

Documentation

Team collaboration

Problem diagnosis, reporting and moni…

Education

Bachelor's degree and 3 months of relevant professional experience in user support

Associate’s degree and 2 years of relevant professional experience in user support

Comparable relevant professional experience in user support equivalent to 4 years

Tools

Microsoft environments

Apple environments

Job description

Kent State University is seeking an IT User Support Analyst to provide first-line support for PCs, servers, software, and mobile devices at Geauga and Twinsburg campuses in OH. The role involves troubleshooting, user communication, and documentation to ensure smooth operations.

The position requires a Bachelor's degree with 0–3 months of experience or an Associate’s with 2 years, or equivalent 4 years of related work. Evening hours may apply; must pass security checks.