End User IT Support Specialist

Precision Technologies; Needham (MA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Precision Technologies is seeking an IT Helpdesk Specialist to serve as the first line of support for our office and remote workforce. The role involves incident triage, account management in Adaxes and Entra ID, VPN configuration, and coordination with security for non-standard requests.

Qualified candidates have 5+ years in IT helpdesk, strong MS 365/Entra ID experience, and familiarity with ITSM tools like Jira Service Management.US work eligibility required.

Qualifications

• 5 years IT helpdesk or desktop support experience
• Experience in a Microsoft-heavy environment: Windows OS, Microsoft 365, Entra ID, Intune
• Familiarity with Intune, Windows Autopilot, and Jamf
• Working knowledge of Active Directory, Entra ID, and Microsoft 365 Admin Center
• Experience with Jira Service Management or equivalent ITSM
• Strong communication skills and a customer-first approach
• Must be eligible to work in the United States without sponsorship

Responsibilities

• Serve as the first point of contact for IT incidents and service requests; categorize, prioritize, and track tickets to SLA in Jira Service Management
• Troubleshoot WiFi/network connectivity issues and diagnose computer performance problems
• Create and manage user accounts in Adaxes; unlock accounts, reset passwords, MFA for devices
• Troubleshoot mailbox issues and manage calendar permissions in Microsoft 365 Admin Center
• Install approved software and provide admin elevation; coordinate with security for non-standard requests
• Manage associate lifecycle — onboarding, offboarding, access changes in Adaxes and Entra ID; configure VPN and privileged access
• Escalate to Tier 2/3 when needed; document resolution notes and SOPs in IT knowledge base

Skills

Customer-focused

Strong communication

Troubleshooting

Education

CompTIA A+ certification

Tools

Adaxes

Active Directory/Entra ID

Microsoft 365 Admin Center

Jira Service Management

TeamViewer

Jamf

VPN client

Zscaler

SentinelOne EDR

Rapid7

Intune

Windows Autopilot

Cisco AnyConnect

Job description

Precision Technologies is seeking an IT Helpdesk Specialist to serve as the first line of support for our office and remote workforce. The role involves incident triage, account management in Adaxes and Entra ID, VPN configuration, and coordination with security for non-standard requests.

Qualified candidates have 5+ years in IT helpdesk, strong MS 365/Entra ID experience, and familiarity with ITSM tools like Jira Service Management.US work eligibility required.