IT Helpdesk Specialist - Microsoft 365 & Entra

The Child Center of NY; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Child Center of NY is seeking an experienced Helpdesk Support professional to join our Technology team. You will provide high-quality end-user support across multiple office locations in a Microsoft-based environment, resolving hardware, software, connectivity, and account issues.

You will administer cloud-based identity with Microsoft Entra, support Microsoft 365, and work closely with senior IT staff to improve efficiency and user experience.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 4+ years of progressive experience in technical support or help desk operations in a Microsoft Windows environment.
• Experience with help desk or ticket management systems.
• Solid understanding of TCP/IP LAN, Wi‑Fi, and VPN networking concepts and troubleshooting.
• Experience with Microsoft 365, including Exchange Online, Teams, and SharePoint.

Responsibilities

• Respond to help desk tickets, phone calls, and walk-up support requests.
• Troubleshoot hardware, software, peripheral, and connectivity issues.
• Own and manage the help desk ticket queue.
• Coordinate deployment and setup of IT equipment.
• Perform onboarding and offboarding technology tasks.
• Maintain accurate IT asset inventory records.
• Administer cloud-based identity and access management using Microsoft Entra.
• Support Microsoft 365 administration.
• Perform basic network troubleshooting for LAN, Wi‑Fi, and VPN.
• Develop and maintain internal knowledge base articles and SOPs.
• Identify recurring technical issues and recommend improvements.
• Coordinate with third-party vendors and service providers.
• Monitor system alerts and respond to infrastructure notifications.
• Participate in IT projects, system rollouts, and technology upgrades.

Skills

Communication

Interpersonal skills

Documentation

Customer service

Teamwork

Problem solving

Education

Associate degree in IT/CS

Tools

Microsoft Entra

Microsoft 365

Exchange Online

Teams

SharePoint

Intune

SCCM

Azure AD

Job description

The Child Center of NY is seeking an experienced Helpdesk Support professional to join our Technology team. You will provide high-quality end-user support across multiple office locations in a Microsoft-based environment, resolving hardware, software, connectivity, and account issues.

You will administer cloud-based identity with Microsoft Entra, support Microsoft 365, and work closely with senior IT staff to improve efficiency and user experience.