End-User IT Support & Device Specialist (On-Call)

Navy Exchange Service Command; Virginia Beach (VA); On-site; USD 64,000 - 82,000; Full time

Job summary

Navy Exchange Service Command (NEXCOM) seeks a Client Services Technician to provide acquisition, configuration, implementation, and support for end-user devices across the enterprise. The role covers PCs, Macs, and mobile devices, plus peripherals and POS/service devices, ensuring smooth operation and secure IT services.

The successful candidate will install software, configure OS images, assist users, manage equipment procurement, and coordinate with engineering and facilities.

Qualifications

• U.S. Citizens required.
• Minimum 2 years experience in PC hardware/software installation, upgrade, troubleshooting.
• Experience with end-user devices (PCs, Macs, iOS/Android) and peripherals.
• Ability to install, configure, and troubleshoot end-user software and OS images.
• Knowledge of IT asset management and procurement processes.

Responsibilities

• Provide end-user device support for PCs, Macs, and mobile devices.
• Install and configure software and OS images as needed.
• Handle procurement requests and track assets.
• Respond to Level II Helpdesk tickets.
• Coordinate with facilities for installations and cabling.

Skills

End-user support

Troubleshooting

System integration

Procurement

User training

Vendor coordination

Education

Bachelor degree or higher

IA/CSWF certifications

OS/CE certification training

Job description

Navy Exchange Service Command (NEXCOM) seeks a Client Services Technician to provide acquisition, configuration, implementation, and support for end-user devices across the enterprise. The role covers PCs, Macs, and mobile devices, plus peripherals and POS/service devices, ensuring smooth operation and secure IT services.

The successful candidate will install software, configure OS images, assist users, manage equipment procurement, and coordinate with engineering and facilities.