PC Support Technician

Paycom - ATS; Middletown (RI); On-site; USD 60,000 - 85,000; Full time

Job summary

Paycom - ATS in Newport, RI handles desktop and personal computer support for NUWCDIVNPT users, resolving hardware and software issues and supporting the network help desk.

Responsibilities include providing help desk coverage, logging and tracking work orders, and assisting with activation, deactivation, and relocation of network users and equipment. Certifications to support classified networks are required.

Qualifications

• Desktop support and troubleshooting skills.
• Experience logging and tracking help desk tickets.
• Ability to install, maintain and troubleshoot desktop hardware and software.
• Familiarity with network user activations, relocations and deactivations.
• Certifications to support classified/unclassified networks per SECNAV M-5239.2.

Responsibilities

• Provide network help desk coverage and respond to user questions and problems.
• Install, maintain, and troubleshoot desktop hardware, software and peripherals.
• Log calls and track work orders in the service desk system.
• Support activation/deactivation/relocation of network users and equipment.

Skills

Desktop support

Troubleshooting

Help desk

Hardware installation

Software support

Job description

Position Title: PC Support TechnicianLocation: Newport, RIClearance required: SECRETScope of Work: Provides desktop and personal computer support for NUWCDIVNPT users, resolving hardware and software issues and supporting the network help desk.Responsibilities include (but are not limited to):Provide network help desk coverage and respond to user questions and technical problemsInstall, maintain, and troubleshoot desktop hardware, software, and peripheralsLog help desk calls and open and track work orders in the service desk ticket systemSupport activation, deactivation, and relocation of network users and equipmentMinimum education, years of experience, and skills in accordance with the NUWCDIVNPT labor category description for this position and level.Desktop support and troubleshooting skillsPersonnel supporting the classified and unclassified network infrastructure must hold the certifications required to support the systems in accordance with SECNAV M-5239.2