Field IT Support Technician: Networks, POS & RF

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Newport (RI); On-site; USD 60,000 - 85,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Newport, RI / New London, CT seeks an IT professional to design, install, troubleshoot, and support all computerized information systems for assigned Navy Exchange activities.

The role covers IT services across regional facilities, network and POS systems, capacity planning, and asset management, with mandatory IA certification requirements and U.S. citizenship. Full-time, on-site work at Newport or New London.

Qualifications

• Three years experience in IT technical work which demonstrated the ability and aptitudes required to perform technical, or analytical work and coordination involving networking, LAN systems, Point of Sale Systems, RF communications/networking, Desktop/Laptop support, printer repair, and management information systems.
• One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree in business/information system discipline for 3 years of general experience.
• Two years of progressive experience in: Technical support experience in OR OS/ database/ POS/ RF networking/ LAN support; Working at a Help Desk or system support position; Utilizing automated tools for tracking, monitoring support activities; Analyzing support activities through use of automated tools to identify trends in problems, resolutions, metrics.
• IA Certification: One of the listed certifications (A+, Network+, SSCP, etc.). NEXCOM preferred certification is Network+.
• Technical Certification: MCDST, MCTS Windows 7 certification or replacement certs; Certification must be valid.

Responsibilities

• Incumbents of this position must be U.S. Citizens.
• Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned.
• Responsible for: technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifuntion devices and other related peripheral equipment.
• Performs capacity planning and analysis for new and currently installed networks.
• Installs and modifies network hardware and software as required.
• Installs and modifies desktop computing hardware and software as required.
• Implements new networks from design through post installation stages including cable plants, installation, and testing.
• Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region.
• Performs troubleshooting and repair of down or malfunctioning networks and equipment.
• Assists in performing ongoing optimization of networks and desktop computing systems in the region.
• Assists in minor computer operations maintenance and troubleshooting for Distribution Center mainframe, and provides support for Distribution Center conveyor equipment.
• Acts as Code I point of contact in the field for store and distribution center management.
• Provides oral and written reports to regional lead technician and Field Support Supervisor.
• Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician.
• Ensure/implement the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).
• Must possess valid driver's license to support off site facilities.
• Performs other related duties as assigned.

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Newport, RI / New London, CT seeks an IT professional to design, install, troubleshoot, and support all computerized information systems for assigned Navy Exchange activities.

The role covers IT services across regional facilities, network and POS systems, capacity planning, and asset management, with mandatory IA certification requirements and U.S. citizenship. Full-time, on-site work at Newport or New London.