End User Computing & Desktop Support Analyst

High Companies; Lancaster (Lancaster County); In loco; USD 54.000 - 74.000; Tempo pieno

Descrizione del lavoro

High Companies is seeking a Client Computing Analyst to join the IT support team in Lancaster, PA. The role focuses on day-to-day end-user computing support, desktop issues, imaging, and asset management, with collaboration across network, server, and security teams.

You will resolve hardware and software problems, document solutions, and ensure timely communication with customers. Strong customer service and problem-solving skills are essential.

Competenze

• Associate's degree or equivalent in computer software/hardware.
• 3-5 years of PC-based hardware support experience.
• Experience with PC imaging technologies (MDT and Autopilot).
• Ability to assess hardware and software issues with minimal supervision.
• Experience with Microsoft OS and Office 365.
• Knowledge of Active Directory and user administration.
• Basic knowledge of network troubleshooting.
• Experience with MFA products.
• Experience providing second-level support in a corporate environment.
• Familiar with incident, problem management and patching.
• Strong problem-solving for networks, applications, and business processes.
• Experience with software push technology.
• Strong organizational and customer service skills.

Mansioni

• Troubleshoot hardware and software issues.
• Provide quick resolution and excellent customer service.
• Maintain records of problems and their resolution.
• Perform base computer imaging.
• Handle asset management tasks including inventory, assignment, retirement and reporting.
• Send IT communications to various groups as requested.
• Follow-up with customers.
• Provide feedback on processes and make recommendations for improvements.
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
• Suggest improvements to procedures.

Conoscenze

Technical support

PC imaging (MDT/Autopilot)

Active Directory

Network troubleshooting

Microsoft 365 / Office 365

PowerShell

MFA support

Second-level support

Incident & problem management

Patching

Customer service

Documentation

Formazione

Associate’s degree or equivalent in computer software/hardware

Descrizione del lavoro

High Companies is seeking a Client Computing Analyst to join the IT support team in Lancaster, PA. The role focuses on day-to-day end-user computing support, desktop issues, imaging, and asset management, with collaboration across network, server, and security teams.

You will resolve hardware and software problems, document solutions, and ensure timely communication with customers. Strong customer service and problem-solving skills are essential.