End-User IT Services Lead | Help Desk & M365

BioFire Defense, LLC; Salt Lake City (UT); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) company contributions

Paid time off

Job summary

BioFire Defense, LLC in the Salt Lake Valley seeks an Information Systems Manager to lead end-user technology services, the Help Desk, Microsoft 365 administration, and identity and access management. You will ensure reliable, secure service delivery and drive continuous process improvements.

This role blends leadership with hands-on oversight of technology operations, vendor management, and system security in a regulated environment.

Qualifications

• 7+ years of progressively responsible Information Technology or Information Systems experience.
• 3+ years of leadership, supervisory, or management experience in IT operations.

Responsibilities

• Lead Information Systems Service Delivery and Help Desk operations.
• Coordinate Business & Engineering IT needs and projects.
• Administer Microsoft 365 and identity/access services.

Skills

IT leadership

End-user support

Microsoft 365

Active Directory

Security & compliance

Vendor coordination

Education

High School Diploma or GED

Tools

Active Directory

Microsoft 365

Job description

BioFire Defense, LLC in the Salt Lake Valley seeks an Information Systems Manager to lead end-user technology services, the Help Desk, Microsoft 365 administration, and identity and access management. You will ensure reliable, secure service delivery and drive continuous process improvements.

This role blends leadership with hands-on oversight of technology operations, vendor management, and system security in a regulated environment.