End-User IT Manager: Service Desk & Desktop Lead

Bigelow Tea; Fairfield (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Bigelow Tea in Fairfield, CT is seeking an IT Manager of End User Systems & Support to oversee the end-user technology experience across the organization. This pivotal role includes leading the IT Service Desk and ensuring high-quality technical support for over 400 users across various company sites.

The ideal candidate will have a Bachelor's degree along with 7+ years in IT support, demonstrating a strong understanding of hardware and collaborative technologies. Join us and make a tangible impact in a family-owned business committed to quality and community.

Qualifications

• 7+ years of experience in IT support and service delivery.
• Strong knowledge of end-user hardware and networking fundamentals.
• Ability to understand complex technical issues and communicate solutions.

Responsibilities

• Lead end-user service delivery across all company locations.
• Manage IT Service Desk operations including desktop support.
• Coordinate projects related to end-user systems and hardware refreshes.

Skills

Leadership

Communication

Technical Support

Collaboration Technologies

Problem-solving

Education

Bachelor's degree in Business or Information Systems

Tools

Service Desk Software

Collaboration Tools

Job description

Bigelow Tea in Fairfield, CT is seeking an IT Manager of End User Systems & Support to oversee the end-user technology experience across the organization. This pivotal role includes leading the IT Service Desk and ensuring high-quality technical support for over 400 users across various company sites.

The ideal candidate will have a Bachelor's degree along with 7+ years in IT support, demonstrating a strong understanding of hardware and collaborative technologies. Join us and make a tangible impact in a family-owned business committed to quality and community.