IT End-User Experience Leader

Bigelow Tea Co.; Fairfield (CT); In loco; USD 110.000 - 140.000; Tempo pieno

Descrizione del lavoro

Bigelow Tea Co. is seeking an IT Manager of End User Systems & Support to lead end-user service delivery across our U.S. locations, including office, manufacturing, and warehouse teams.

You will manage the service desk, provide hands‑on support, and serve as escalation for complex issues while partnering with security, infrastructure, and application teams. The role requires building a reliable, secure technology environment, delivering high-quality user experiences, and driving improvements in

Competenze

• 7+ years of progressive IT support experience, including leading staff or teams.
• Strong knowledge of end‑user hardware, collaboration technologies, and networking fundamentals in a multi‑location environment.
• Bachelor’s degree in Business, Information Systems, or related discipline; equivalent experience may be considered.

Mansioni

• Lead end-user service delivery across all company locations and manage the IT Service Desk.
• Coach and develop the IT Service Desk team; prioritize work based on business needs and staff capacity.
• Lead or support projects related to end‑user systems, hardware refreshes, software deployments, and service transitions.

Conoscenze

Leadership

End‑user support

Service delivery

Project management

Communication

Formazione

Bachelor’s degree in Business/Info Systems or related

Descrizione del lavoro

Bigelow Tea Co. is seeking an IT Manager of End User Systems & Support to lead end-user service delivery across our U.S. locations, including office, manufacturing, and warehouse teams.

You will manage the service desk, provide hands‑on support, and serve as escalation for complex issues while partnering with security, infrastructure, and application teams. The role requires building a reliable, secure technology environment, delivering high-quality user experiences, and driving improvements in