End User Experience - VDI

Request Technology, LLC; Chicago (IL); Hybrid; USD 83,000 - 124,000; Part time

Job summary

Request Technology, LLC is seeking an End User Experience Engineer to design and support desktop environments in a hybrid Chicago setting. You will lead projects, package deployments with VMware Horizon AppStacks, and craft architectural designs for end-user computing.

Strong Windows expertise and automation skills are essential. The role emphasizes collaboration with Business, IT, and Security leaders, and requires hands-on experience with VDI, PowerShell, and modern deployment tools.

Qualifications

• End user experience expert with Windows-focused desktop and mobile applications.
• Deploying applications and using PowerShell, Python, Terraform, and DevOps.
• Strong experience with desktop engineering or end-user computing.

Responsibilities

• Develop and implement engineering solutions for the desktop environment.
• Lead and manage technical projects from conception to completion.
• Package application deployments for end-user environment using VMware AppStacks and similar technologies.
• Create technical specifications and architectural designs for complex solutions.
• Establish technical standards, best practices, and design patterns for the team.
• Automate processes in the end-user experience space.
• Maintain and troubleshoot Office 365 environment.
• Meet with Business, IT and Security Leaders to develop requirements.

Skills

VDI

VMware Horizon

Citrix

PowerShell

Python

Terraform

DevOps

Windows

End-User Computing

Application Packaging

Tools

Omnissa/VMware Horizon framework

Job description

BILL RATE: $OPEN/hr

LOCATION: Chicago, IL

Hybrid 3 days onsite

DURATION: 3 MONTHS – TO BE EXTENDED

End user experience expert. This includes windows, desktop and mobile software application, Office 365, automation, negotiation experience. You will be deploying applications and using powershell python terraform devops.

Technical Requirements

• VDI (primary focus): VMware Horizon background strongly preferred; Citrix or other VDI experience acceptable
• Automation (co-equal focus): PowerShell is foundational and required ; Python scripting is a plus but not heavy Python
• Endpoint management and virtualization: Strong troubleshooting skills; "Jack of many trades" profile
• Packaging: Application packaging knowledge is a plus (Omnissa/VMware Horizon framework preferred)
• Windows-focused role

I. WORK TO BE PERFORMED:

• Develop and implement engineering solutions for the desktop environment
• Lead and manage technical projects from conception to completion
• Packages application deployments for end-user environment using VMware AppStacks and similar technologies
• Create technical specifications and architectural designs for complex solutions
• Establish technical standards, best practices, and design patterns for the team
• Research and evaluate emerging technologies to recommend strategic adoption
• Troubleshoots application installation, performance, and runtime issues within the desktop environments
• Maintain and oversee Operating System base builds to include feature updates, software updates, and/or vulnerability remediation
• Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment
• Challenge the status quo with new ideas and drive innovation for the end user experience
• Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments
• Automate processes in the end-user experience space
• Maintains and troubleshoot Office 365 environment
• Troubleshoots production problems related to desktop and mobile software applications
• Addresses problems of systems integration, compatibility, and multiple platforms
• Assists in the evaluation and recommendation of application software packages, application integration and testing tools
• Remove barriers and obstacles from end-user technology to enable the business
• Provides tactical and strategic input on the overall End User experience
• Provides on-call support according to assigned schedule
• Documents changes, policies and procedures and drawings
• Leads projects of various sizes and schedules
• Provide technical expertise and guidance to the engineering team
• Mentor members of the Desktop Engineering team
• Perform other duties as assigned
• Minimum 5 years of experience in desktop engineering or end-user computing roles
• Minimum 3 years of experience in desktop engineering or end-user computing roles