End User Experience Engineer

Balyasny Asset Management L.P.; New York (NY); On-site; USD 120,000 - 190,000; Full time

Job summary

Balyasny Asset Management L.P. seeks an End User Experience Engineer to help operate end-user endpoint platforms firm-wide, covering remote access, Apple devices, and mobility with a generalist approach across Windows, collaboration tools, and telemetry.

This engineering role emphasizes standardization, automation, and reliability at scale, partnering with IAM, networking, security, and application teams to deliver a consistent global user experience.

Qualifications

• 5+ years of experience in endpoint engineering, EUC, or end-user platform engineering in an enterprise environment (financial services preferred).
• Strong hands-on experience managing seamless and secure remote access solutions on a global scale.
• Strong hands-on experience with Apple platform management and solid macOS fundamentals.
• Experience managing iOS/iPadOS devices at scale (enrollment, compliance, app deployment).
• Working knowledge of Android Enterprise fundamentals (enrollment models, compliance, app delivery).
• Scripting/automation skills (bash/zsh and/or Python) and comfort working with APIs.

Responsibilities

• Apply a user-first mindset to build and maintain an end user experience that is seamless, efficient and world-class.
• Own next-gen remote access client rollouts (SASE/ZTNA) and ongoing management.
• Own core engineering and operations for Apple endpoints and mobility, including Apple Business Manager, Automated Device Enrollment, and VPP app distribution.
• iOS/macOS lifecycle management (patching/upgrades, configuration profiles, compliance mechanics).
• Provide baseline Android coverage (Android Enterprise) for enrollment, compliance, and core app delivery.

Skills

Endpoint engineering

Scripting (bash/zsh/Python)

Apple platform management

Remote access security

API integration

Tools

Jamf

Apple Business Manager

Intune

SCCM

Job description

BAM is seeking an End User Experience Engineer to join our End User Experience Engineering team. This role helps engineer and operate end-user endpoint platforms across the firm, including modern remote access solutions (SASE/ZTNA), Apple (iOS/iPadOS, macOS via Jamf) and mobility, and contributing as a generalist across core end-user platforms (Windows endpoint ecosystem, collaboration clients, remote access, and experience telemetry).

This is an engineering role focused on standardization, automation, and reliability at scale. You will partner with Windows/VDI engineering, IAM, networking, security, and application teams to deliver a consistent and measurable end-user experience globally.

Key Responsibilities

• Apply a user-first mindset to build and maintain an end user experience that is seamless, efficient and world-class
• Own next-gen remote access client rollouts (SASE/ZTNA) and ongoing management
• Own core engineering and operations for Apple endpoints and mobility, including:
  • Apple Business Manager, Automated Device Enrollment, and VPP app distribution
  • iOS/macOS lifecycle management (patching/upgrades, configuration profiles, compliance mechanics)
  • Provide baseline Android coverage (Android Enterprise) for enrollment, compliance, and core app delivery.
• Contribute as a generalist across end-user platforms, including:
  • Troubleshooting end-user experience issues spanning endpoints, identity, network/proxy, and SaaS client behavior
  • Application delivery and lifecycle support (packaging standards, deployment validation, rollback approaches)
  • Build automation and reporting using scripting and APIs (Jamf API, device management APIs, and lightweight integrations as needed).
  • Apply AI/LLM tools to reduce operational toil and improve troubleshooting, automation, and documentation (within firm controls and data handling standards).
  • Produce and maintain runbooks, operational documentation, and change validation procedures; contribute to post-incident improvements and standardization.

Qualifications

Required

• 5+ years of experience in endpoint engineering, EUC, or end-user platform engineering in an enterprise environment (financial services preferred).
• Strong hands-on experience managing seamless and secure remote access solutions on a global scale.
• Strong hands-on experience with Apple platform management and solid macOS fundamentals.
• Experience managing iOS/iPadOS devices at scale (enrollment, compliance, app deployment).
• Working knowledge of Android Enterprise fundamentals (enrollment models, compliance, app delivery).
• Scripting/automation skills (bash/zsh and/or Python) and comfort working with APIs.
• Proven ability to troubleshoot cross-domain issues involving endpoints, identity, and network dependencies.

Preferred

• Familiarity with Windows endpoint ecosystem (basic SCCM/Intune concepts, packaging/deployment validation, client troubleshooting).
• Practical experience using AI/LLMs (Copilot/ChatGPT-style tools) to improve operational efficiency.

What You Bring

• Strong ownership and follow-through; comfortable operating in a high-impact user environment.
• Bias toward standardization and automation over manual administration.
• Clear communication and effective cross-team partnering.

Additional Information

• This role supports a global user base and may require flexibility to meet business needs.
• Occasional travel to BAM office locations may be required.