End User Engineer

aep; Columbus (OH); On-site; USD 75,000 - 93,000; Full time

Job summary

AEP in Columbus, OH is seeking a skilled IT support professional to deliver end-user computing services and maintain enterprise infrastructure. The role involves supporting Windows 10/11, M365, and endpoint devices, while ensuring security and compliance across platforms.

You will collaborate with project teams and infrastructure partners to implement reliable technology solutions and participate in after-hours on-call as needed.

Qualifications

• Bachelor's degree in computer science, engineering, or related field is required.
• Minimum 2 years of relevant IT experience.
• Experience with Windows 10/11, M365, AD/Entra ID and endpoint management.

Responsibilities

• Provide second-level support for end-user computing services including desktops, laptops, VDI, mobile devices, and peripherals.
• Assist with deployment, configuration, and maintenance of Windows and macOS environments and applications.
• Manage user accounts including onboarding, offboarding, authentication, and access troubleshooting.
• Monitor queues, respond to incidents and service requests per guidelines, and document resolutions.

Skills

Windows admin

M365 support

Azure AD/Entra ID

Endpoint management

VDI support

Networking basics

Hardware diagnostics

Software deployment

PowerShell scripting

ServiceNow ITSM

Endpoint security

MFA/Identity

Phishing awareness

Education

Bachelor's degree in computer science, engineering, or related technical field

Tools

Intune

MECM/ConfigMgr

JAMF

Workspace ONE

Job description

Job Posting End Date 08-28-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produce technical documentation, support and configuration. Manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Job Description

What You'll Do

Essential Job Functions and Tasks

• Provide second-level support for end-user computing services, including desktops, laptops, virtual desktops (VDI), mobile devices, and peripheral equipment.
• Assist with the deployment, configuration, and maintenance of Windows and Mac operating systems, software applications, and endpoint devices.
• Support user account administration activities, including onboarding, offboarding, authentication, and access troubleshooting.
• Monitor work queues and respond to incidents, service requests, and problem tickets following established prioritization guidelines.
• Self-assign and manage workload using the organization's IT service management platform (e.g., ServiceNow).
• Participate in endpoint management activities using tools such as Microsoft Intune, MECM (Configuration Manager), JAMF, or similar device management platforms.
• Troubleshoot hardware, software, connectivity, printing, and performance-related issues while documenting findings and resolutions.
• Assist with software packaging, testing, deployment, and patch management activities to ensure endpoint compliance and security.
• Follow established cybersecurity, compliance, and operational procedures to protect company assets and data.
• Create and maintain technical documentation, knowledge articles, standard operating procedures, and user guides.
• Collaborate with senior engineers, infrastructure teams, vendors, and business partners to support end-user technology initiatives and continuous improvement efforts.
• Some occasional local travel may be required
• Participate in after-hours on-call rotation per assigned schedules (~4 weeks per year).

Required Skills

• Windows 10/11 administration and troubleshooting
• Microsoft 365 application support (Outlook, Teams, OneDrive, Office apps)
• Active Directory and Entra ID (Azure AD) fundamentals
• Endpoint management tools (Intune, MECM/ConfigMgr, Workspace ONE, or similar)
• Virtual Desktop Infrastructure (VDI) support (Citrix, Azure Virtual Desktop, VMware Horizon)
• Basic networking knowledge (DNS, DHCP, TCP/IP, VPN, Wi-Fi)
• Hardware diagnostics and repair for laptops, desktops, and peripherals
• Software installation, packaging, deployment, and patch management
• PowerShell scripting fundamentals for automation and troubleshooting
• IT Service Management (ITSM) tools such as ServiceNow
• Endpoint security and vulnerability awareness
• Multi-factor authentication (MFA) and identity management concepts
• Phishing and social engineering awareness

Other Competencies

• Customer service orientation and user-focused problem solving
• Analytical and troubleshooting abilities
• Strong verbal and written communication skills
• Attention to detail and documentation discipline
• Time management and workload prioritization
• Ability to follow established processes and procedures
• Collaboration and teamwork across technical and business groups
• Adaptability and willingness to learn new technologies
• Critical thinking and root cause analysis
• Professionalism and accountability
• Positive attitude under pressure
• Initiative to identify and implement improvements

Location

Columbus, OH

What we are looking for

Education requirements are listed below:

• Bachelor's degree in computer science, engineering, or related technical field is required.

Work Experience requirement listed below:

• 2 years of relevant work experience is required. An equivalent combination of education and experience may be considered.

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade: SP20-006

Compensation Range: $74,551.00 - $93