End User Device Technician

Avature; Herndon (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company at the forefront of national security! This exciting role as an End User Device - Network Technician involves installing and troubleshooting essential desktop devices, including VOIP phones and teleconferencing equipment. As part of a dynamic team, you'll contribute to groundbreaking projects in Digital Transformation and Cybersecurity. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you. Elevate your career while supporting vital government intelligence agencies and enjoy a fulfilling work environment that encourages growth and innovation.

Qualifications

• 1+ years of professional experience in IT hardware support.
• Must possess IAT level II certification within 6 months.

Responsibilities

• Install and troubleshoot desktop devices including VOIP phones and printers.
• Conduct equipment surveys and manage inventories.

Skills

IT hardware support

Installation and troubleshooting

VOIP phones

Teleconferencing equipment

Cabling work

Education

IAT level II baseline certification

Tools

ServiceNow

Job description

USA-VA-Herndon, International-South Korea-Camp Humphreys

Posting Date: 03/06/2025

Security Clearance Required: TS/SCI w/ Poly

Remote Type: Onsite

Time Type: Full time

Description & Requirements

Unlock the secrets of intelligence with ManTech! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics, and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with ManTech!

ManTech seeks an experienced and passionate, career and customer-oriented End User Device - Network Technician to join our team in the Asia/Pacific area. The successful candidate will be responsible for installing and troubleshooting all desktop devices to include desktop VTCs and associated equipment, such as MFDs, laptops, and conference rooms.

Responsibilities include but are not limited to:

1. Provides installation/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, and other hardware devices as requested, and completes associated cabling work.
2. Supports refresh, modernization, projects, and Service Task Order activities as required.
3. Travels to support other locations within the area as needed.
4. Follows proper processes of equipment classification and sanitization.
5. Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.
6. Works all the above requirements within Service Level Agreement time windows.

Minimum Qualifications:

1. 1+ years professional experience and willingness to learn IT hardware support and installation/troubleshooting of end user devices such as VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, and other hardware devices and completion of associated cabling work.
2. Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security (Must attain within 6 months).

Preferred Qualifications:

1. Experience supporting CAN networking requirements.
2. Experience with a ticketing system, preferably ServiceNow.
3. Experience with cabling installation, splicing, and fabrication.

Clearance Requirements:

Must have a current/active TS/SCI with Poly

Physical Requirements:

1. Must be able to be in a stationary position more than 50% of the time.
2. Constantly operates a computer and other office productivity machinery, such as a computer.
3. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

ManTech International Corporation, as well as its subsidiaries, proactively fulfills its role as an equal opportunity employer. We do