End User Computing Spec III

University of Florida; Gainesville (FL); On-site; USD 61,000 - 66,000; Full time

Job summary

The University of Florida seeks an End User Support Specialist III on Main Campus (Gainesville, FL). This hands-on role focuses on end-user computing, identity and access management, and endpoint management across diverse UFIT services.

You will implement OS deployments, script automation, and support AD/Exchange environments while maintaining strong customer service and collaborative work with IT staff.

Qualifications

• Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience.
• College coursework or vocational training may substitute at an equivalent rate.

Responsibilities

• Provide hands-on end-user and systems support for College computing services.
• Lead endpoint-management activities including imaging, deployment, patching, and security.
• Administer Active Directory, Exchange and access controls; troubleshoot identity issues.
• Document processes, maintain knowledge resources, and collaborate with IT staff.
• Support security, networking, and enterprise technology services as needed.

Skills

End-user computing

SCCM/Intune

JAMF

Active Directory

Microsoft Exchange

Identity/access management

Endpoint management

Hardware troubleshooting

Networking

Security

Education

Associate's degree + 4 years experience

HS diploma + 6 years experience

Tools

SCCM

Intune

JAMF

Active Directory

Exchange

Lenel access control

Job description

Job no: 541660
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Computer Science, Information Technology
Department: 18350000 - ED-INSTRUCTNL - INFO TECHNO

Classification Title:

End User Computing Spec III

Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience.

Job Description:

Nature of Work and Responsibility:

The End User Support Specialist III is a hands-on technical support and systems-support position operating under the direct supervision of the IT Manager. The position does not supervise employees and does not have formal managementresponsibilities.

The position requires strong working knowledge of SCCM/Intune, JAMF, Active Directory, Microsoft Exchange and identity/access management, together with broad technical knowledge across end-user computing, endpoint management, hardware andsoftware troubleshooting, networking, security, and enterprise technology services.

The employee is expected to independently resolve routine and moderately complex technical problems and provide a higher level of technical support for identity, access, endpoint, and user-computing issues. Unusual, highly complex, security-sensitive, or enterprise-level matters are coordinated with the IT Manager, other College ITpersonnel, or UFIT.

Success in this position requires strong customer service, technical problem-solving,adaptability, communication, documentation, and collaboration.

Technology Automation and Deployment

• Team Lead for endpoint management services, including operating system deployment, imaging, upgrades and migrations, software packaging and distribution, patch and update management, device provisioning and configuration, and endpoint security.
• Responsible for ensuring the reliable deployment, maintenance, security, and lifecycle management of College-managed computing devices while supporting a consistent and compliant user computing environment.
• Assists with development and maintenance of scripts, workflows, automation tools, and other processes that improve Active Directory administration, account management,endpoint management, software deployment, and IT support.
• Manages print infrastructure, including print servers, printer deployment, drivermanagement, and print queue administration.
• Supports replacement, inventory, and retirement of College technology according toestablished University and College standards.
• Maintains expertise in workstation automation technologies by staying current with emerging industry trends, management platforms, hardware innovations, and software solutions. Evaluates new technologies and best practices to improve devicedeployment, management, security, and operational efficiency.

Active Directory, Identity, Endpoint, and Security Support

• Administers and supports the College’s Active Directory environment, including user and computer account management, organizational units, security groups, Group Policy, authentication services, permissions, and access controls. Ensures secure, reliable, and efficient access to College technology resources in accordance withUniversity and College standards and best practices.
• Administers and supports user provisioning and access management for Active Directory-integrated services, including file services and shared mailboxes. Supports access administration for Exchange mailboxes and groups, Listservs, Lenel access controls, and other College resources. Ensures appropriate access is granted, modified, and removed in accordance with established security standards and businessrequirements.
• Troubleshoots authentication, authorization, permissions, Group Policy, directorysynchronization, and other identity-related issues affecting College users and devices.

Technical Support and Customer Service

• Provides responsive technical support to College faculty, staff, researchers, students, and other stakeholders for computer hardware, software, operating systems,applications, peripherals, multimedia technologies, and University technology services.
• Troubleshoots and resolves hardware, software, configuration, authentication, connectivity, permissions, and other end-user technology issues. Identifies recurring problems and works with the IT Manager and other technical personnel to implementappropriate corrective or preventative solutions.
• Assists users with account access, authentication, permissions, software access, equipment configuration, and the effective use of College and University technology resources.
• Supports and administers College technology systems as assigned, including facility access technologies such as Lenel Access Control.
• Maintains accurate support records, technical documentation, procedures, and knowledge resources to support consistent and effective service delivery.

Project Support, Documentation, and Collaboration

• Supports IT projects and initiatives under the direction of the IT Manager, including technology requirements, implementation schedules, equipment deployment, testing,documentation, training, and communication.
• Develops and maintains technical documentation, procedures, work plans, trainingresources, status reports, and other materials associated with IT services and projects.
• Communicates project and service updates to the IT Manager and appropriate stakeholders and identifies issues requiring additional technical expertise, resources, orescalation.

$61,000 - $66,000

Required Qualifications:

Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience.

Preferred:

• Deep Familiarity with endpoint-management technologies including Microsoft Intune, SCCM, Jamf, and Group Policy.
• Strong working knowledge of Microsoft Active Directory, including user and computer objects, security groups, permissions, organizational structures, and Group Policy.
• Knowledge of identity and access management practices, including account provisioning, modification, offboarding, authentication, authorization, and access controls.
• Ability to assist with scripting, automation, and other tools that improve identity management, systems administration, endpoint management, and IT support.
• Knowledge of troubleshooting techniques for hardware, software, operating systems, applications, authentication, permissions, and network connectivity.
• Familiarity with Exchange-related services, file and print servers, listserv, Lenel access control, and other enterprise collaboration services.
• Familiarity with information-security practices, endpoint protection, encryption, software updates, access controls, backup, and recovery.
• Working knowledge of Windows and macOS environments, computer hardware, software, peripherals, and common enterprise technologies.
• Ability to support technology purchasing, equipment evaluation, technical specifications, and RFQ development.
• Ability to understand customer technology needs and assist in identifying and implementing appropriate solutions.
• Ability to manage multiple support needs and shift effectively among technical tasks and priorities.
• Strong customer-service and interpersonal skills and the ability to communicate technical information clearly to both technical and nontechnical audiences.
• Ability to collaborate effectively with the IT Manager, College IT personnel, faculty, staff, researchers, ETC, vendors, and University partners.
• Ability to maintain accurate technical documentation and recognize issues requiring escalation.

Advertised: 15 Oct 2026 Eastern Daylight Time
Applications close: 28 Oct 2026 Eastern Daylight Time

The University of Florida is an Equal Employment Opportunity Employer.

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