End User Computing and Field Support Lead

GardenCore LLC; Peachtree Corners (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Career growth opportunities

Job summary

GardenCore LLC is seeking an experienced End User Computing and Field Support Lead to install and support desktop PCs and notebook computers across the organization. The role covers Windows OS, MS Office, printers, and related software, with travel up to 25% to GardenCore sites nationwide.

You will manage over 58 sites in the U.S. and guide a team of End User Computing Analysts to ensure high-quality end-user support and deployment services.

Qualifications

• Requires bachelor’s degree in computer science or related field.
• Five or more years of PC installation and end-user support experience.
• Advanced knowledge of PC hardware and software technologies.
• Advanced knowledge of Windows desktop operating systems, MS Office, and MS Outlook.
• Exceptional troubleshooting and problem-solving abilities.
• Solid understanding of basic networking concepts.
• Strong interpersonal communication with all levels of staff, vendors, and IT personnel.
• Willingness to travel up to 25% to GardenCore locations nationwide.

Responsibilities

• Assess end-user computing needs and report on environment effectiveness and improvement opportunities.
• Lead and coordinate installation, configuration, maintenance, and support for PC desktops and notebooks, including hardware, Windows OS, Office, printers, and related software.
• Provide daily guidance to End User Computing Analysts on technical and procedural issues.
• Develop work plans and allocate resources for PC hardware/software deployment and projects; provide hands-on implementation as needed.
• Ensure support/deployment requirements are met, delegating work when appropriate.
• Set measurable goals for the End User Computing team and monitor progress.
• Monitor process efficiency and maintain deployment processes to maximize efficiency and satisfaction.
• Maintain hardware/software stability across desktops/notebooks following standards and procedures.
• Ensure high levels of user satisfaction through proactive service and collaboration.
• Coordinate resources for product selection, implementation, maintenance, and support activities.
• Prepare documentation for troubleshooting, cross-training, and inventory analysis.
• Demonstrate advanced understanding of PC desktop/notebook environments and provide guidance.

Skills

PC hardware

Windows OS

MS Office/Outlook

Troubleshooting

Networking basics

Team leadership

End-user support

Education

Bachelor's degree in Computer Science or related field

Job description

Description

Job Summary

GardenCore is seeking an experienced End User Computing and Field Support Lead that is responsible for the installation and support of desktop PCs and notebook computers for the organization's Information Technology. This primarily includes end user support for personal computing hardware, Microsoft Windows desktop operating systems, Microsoft Office suite, printers, and miscellaneous client access software. This position will also have responsibility for the installation and support of PC based applications directly supporting specific end-users or departments. This position works closely with their manager to ensure that the end user support services are delivered at level consistent with the organization's requirements. This position will manage over 58 sites in the U.S. and will be required to travel up to 25% of the time to company sites based on business needs.

Job Location

The End User Computing and Field Support Lead will be working onsite in the Peachtree Corners, GA office.

Responsibilities

• Assesses the personal computing device needs and capabilities of the organization. Makes regular reports to management concerning the effectiveness and current state of the technical environment and makes recommendations for improvement as required.
• Leads and coordinates installation, configuration, preventative maintenance, and support activities for the PC desktop and notebook computer environment including PC hardware, MS Windows operating systems, MS Office products, printers, and a variety of other PC based hardware and software products.
• Provides daily guidance to End User Computing Analysts on technical and procedural issues.
• Develops work plans and allocates resources for the design, build, and deployment of PC hardware and software. Provides technical expertise to each project effort as well as the ability to perform hands-on implementation functions.
• Assesses and ensures that appropriate support and deployment requirements of the personal computing environment are met. These functions may be completed through hands-on efforts and through delegation of work to team members.
• Works with management to set measurable and attainable goals related to the End User Computing team's effectiveness using quantitative measures. Works closely with rest of team to ensure goals are met on a consistent basis.
• Proactively monitors process efficiency within team. Develops and maintains support and deployment processes to maximize efficiency and customer satisfaction.
• Maintains hardware and software stability for all desktop and notebook computers through application of sound skills and utilization of appropriate standards and procedures.
• Works closely with rest of the team to ensure high levels of customer satisfaction are attained on issues reported by end users.
• Efficiently and effectively utilizes team's resources to assist in product selection, implementation, maintenance, and support activities.
• Prepare and ensure other team members prepare required documentation to aid in troubleshooting, cross-training, and inventory analysis.
• Demonstrates an advanced understanding of the PC desktop and notebook computer environment through ability to provide technical guidance and consistently produce desired results.

Requirements

• Requires bachelor's degree in computer science or related technology field.
• Requires five or more years of relevant PC installation and support experience.
• Advanced knowledge and skills in PC hardware and software technologies.
• Advanced knowledge and skills in all Windows desktop operating systems, MS Office, and MS Exchange/Outlook.
• Exceptional ability to troubleshoot and logically solve problems.
• Solid understanding of basic networking concepts.
• Must have strong interpersonal skills in communications with all levels of the organization's personnel, vendors and IT personnel.
• Must be able to train others quickly and thoroughly on key IT concepts.
• Able and willing to travel up to 25% of the time to GardenCore locations nationally.

What GardenCore Offers You

• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• An inclusive culture that values opportunity for growth, development, and internal promotion

About GardenCore

GardenCore is a leading U.S. manufacturer of lawn and garden consumables, offering a broad portfolio of mulch, soil, stone, and lime products. The Company has deep, long-standing partnerships with major home improvement retailers and garden centers, and delivers consistent, high-quality execution across large-scale private label and branded programs. The Company has over 1,400 employees and operates 58 manufacturing facilities across the United States.

EOE/Vet/Disability

GardenCore is an Equal Opportunity Employer.

GardenCore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.