End User Computer Coordinator (ISA I Option C)

Illinois Comptroller; Chicago, Northern (IL, KY); Hybrid; USD 80,000 - 117,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid leave

Job summary

The Department of Innovation & Technology (DoIT) in Illinois seeks an End User Computer Coordinator (ISA I Option C) to deliver expert technical support for computer hardware and software across state agencies. You will diagnose issues, manage AD integrations, and oversee software deployments to ensure secure, reliable IT operations.

You will also coordinate small-to-medium hardware/software installations, monitor help desk tickets, and train users on new equipment and applications to maintain

Qualifications

• Four-year college degree in computer science or a related field.
• One year of professional experience in client services or a related information technology field.
• Proven ability to provide end-user hardware/software support across diverse agencies.

Responsibilities

• Provide end-user hardware and software support for assigned agencies.
• Diagnose and resolve computer system problems including AD, network integrations, and software applications.
• Coordinate small to medium hardware/software installations and deployments.
• Monitor trouble tickets to ensure timely service levels and resolution.

Skills

End user support

Active Directory administration

Network troubleshooting

Windows & Mac support

Software deployment tooling

Education

4-year college degree in CS or related field

Tools

Active Directory (AD)

SCCM

Lite-Touch/MDT

Imaging tools

Windows

Mac OS

Microsoft Office

Job description

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End User Computer Coordinator (ISA I Option C)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID: 57637
Opening Date: 08/28/2026
Closing Date: 09/14/2026
Agency: Department of Innovation and Technology
Class Title: INFORMATION SYSTEMS ANALYST I - 21165
Skill Option: Client Services - Information Technology
Bilingual Option: None
Salary: Anticipated Starting Salary: $7,195/month; Full Range: $7,195-$10,485 monthly
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code: N/A

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10-25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an End User Computer Coordinator providing technical support for computer-based hardware and software for assigned agencies. In this role, you will diagnose and resolve computer system related problems including interfaces to active directory, network integrations, and software applications/products adapting complex processing to different system/program requirements. In addition, you will serve as project coordinator on standard projects including small to medium size computer hardware/software installations and deployments. If you possess these skills, knowledges and experience, we invite you to apply for this position with DoIT!

• Under general direction, serves as an End User Computer Coordinator for the Department of Innovation & Technology (DoIT), performing difficult and specialized professional activities to support affected agencies in the assigned areas and providing technical support for computer-based hardware and software.
• Diagnoses and resolves computer system related problems including interfaces to active directory (AD), network integrations, and software applications/products adapting complex processing to different system/program requirements.
• Collaborates with users to determine needs and objectives and develops recommendations to accommodate user request and to ensure compatibility with existing hardware and software standards.
• Serves as project coordinator on standard projects including small to medium size computer hardware/software installations and deployments while independently planning, developing, and implementing techniques for gathering and interpreting data.
• Monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met.
• Provides group or individual assistance and training to customers on installed hardware and software and other functional areas including but not limited to network and server hardware, software and peripherals.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with course work in computer science or directly related fields.
• Requires one (1) year of professional experience in client services or a related information technology field.

Specialized Skills

• Requires one (1) year of professional experience providing technical support for end-user hardware, software, and applications systems, including diagnosing and resolving issues using established troubleshooting tools, methodologies, and procedures.
• Requires one (1) year of professional experience administering Active Directory (AD) environments and utilizing automated software deployment tools such as Microsoft Windows/MSI scripts, System Center Configuration Manager (SCCM), or Lite-Touch for configuration, installation, and updates.
• Requires one (1) year of professional experience maintaining, configuring, and troubleshooting network-connected devices within a business infrastructure, ensuring proper integration and functionality across systems.
• Requires one (1) year of professional experience installing, configuring, and supporting Microsoft Windows and MAC operating systems and Microsoft Office client software products in an enterprise environment.

Preferred Qualifications

• One (1) year of professional experience providing technical support for end-user hardware, software, and applications systems, including diagnosing and resolving issues using established troubleshooting tools, methodologies, and procedures.
• One (1) year of professional experience administering Active Directory (AD) environments and utilizing automated software deployment tools such as Microsoft Windows/MSI scripts, System Center Configuration Manager (SCCM), or Lite-Touch for configuration, installation, and updates.
• One (1) year of professional experience maintaining, configuring, and troubleshooting network-connected devices within a business infrastructure, ensuring proper integration and functionality across systems.
• One (1) year of professional experience installing, configuring, and supporting Microsoft Windows and MAC operating systems and Microsoft Office client software products in an enterprise environment.
• One (1) year of professional experience configuring Microsoft Windows and Mac Operating Systems, Microsoft Office client software products, and Active Directory including the use of Automated software deployment tools such as Microsoft Windows/MSI scripts, Systems Center Configuration Manager (SCCM), Lite-Touch/MDT and computer programming or scripting.
• One (1) year of professional experience scheduling, coordinating, configuring, and supporting end user hardware, software, and application systems, including experience with automated deployment/imaging tools used for workstation provisioning.
• One (1) year of professional experience in desktop and laptop hardware configurations and troubleshooting, utilizing diagnostic utilities, imaging tools, and established hardware/software troubleshooting procedures.
• Ability to analyze data logically and exercise sound judgment in defining and evaluating problems of an operational or procedural nature
• Developed verbal and written communication skills to present technical information to others with clarity and precision.
• Ability to gain and maintain effective working relationships with associates, vendors, clients and others.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with State of Illinois.
• Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
• Requires a valid driver’s license and the ability to travel, including occasional overnight stays.
• Requires the ability to work outside of normal hours to meet deadlines.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to serve in an on-call capacity.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 30 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). And involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 30 pounds.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.