Systems Operations Controller (Data Processing Technician) (UMP)

Illinois Department of Innovation & Technology (DoIT); Springfield (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Sick leave

Personal days

Holidays

Parental leave

Pension plan

Deferred compensation

Pre-tax benefits

Tuition reimbursement

Job summary

Illinois Department of Innovation & Technology (DoIT) seeks a System Operations Controller to monitor data processing environments and batch schedules, performing basic computer operator duties with JCL. You will work with application, system programming, and production control staff to review and resolve batch issues.

The role requires a high school diploma and at least one year of data processing experience, with opportunities to continue education and professional growth within DoIT.

Qualifications

• Requires completion of high school.
• Requires 1 year of related data processing experience.
• Upward Mobility Program allows alternative certifications in lieu of stated requirements.

Responsibilities

• Monitor data processing environments and batch schedules.
• Perform job control procedures using JCL and available documentation.
• Collaborate with application, system programming and production control staff to review and report batch issues.
• Maintain awareness of new IT developments to stay current in the field.

Skills

JCL

Mainframe ops

Batch processing

Data processing

TSO/ISPF

Problem resolution

Documentation

Communication

Team collaboration

Education

High school diploma

Tools

CA-Scheduler

ZEKE

Mobius View/Document Direct

EPOS Portal

SharePoint

Rocket BlueZone

Job description

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a System Operations Controller performing basic computer operating functions using operating system commands to monitor data processing environments serving DoIT supported agencies. In this role you will perform basic job control procedures including review, research and analysis work to resolve scheduling or job stream errors using Job Control Language (JCL). In addition, you will work closely with technical personnel including application, system programming staff and production control daily with review and reporting of batch processing issues. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under general supervision, serves as a System Operations Controller for the Department of Innovation & Technology (DoIT) performing journey-level computer operator duties using basic operating system command vocabulary to monitor data processing environments, multi-processing schedules, and systems for assigned agencies, including reporting abends and system errors.
• Performs job control procedures including review, research, and analysis to resolve scheduling or job stream errors using Job Control Language (JCL), available documentation, and procedures.
• Assists and works closely with technical personnel, such as application and system programming and production control staff to review and report problems or errors with batch jobs and schedules, including performing problem resolution as directed.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires one (1) year of related data processing experience. Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

Preferred Qualifications

• One (1) year of professional experience performing computer system operation functions including monitoring and troubleshooting of data processing environments using Job Control Language (JCL) and accessing and utilizing software such as Time-Sharing Options/Interactive System Productivity Facility (TSO/ISPF) within Rocket BlueZone Mainframe Display session.
• One (1) year of professional experience monitoring multi-processing schedules and reporting system errors or abends to appropriate personnel.
• One (1) year of professional experience identifying, researching, and resolving job stream or scheduling errors using Job Control Language (JCL), system commands, and documented procedures.
• One (1) year of professional experience maintaining production logs, reports, or shift documentation in systems such as Enterprise Production Operations Suite (EPOS) Portal, or SharePoint.
• Working knowledge of automated scheduling software such as CA-Scheduler, ZEKE, or similar tools to monitor multi-processing schedules, track batch job executions, and identify or report job abends and scheduling conflicts.
• Working knowledge of an automated archival and report distribution software such as Mobius View/Document Direct, or similar solutions to access, review, and provide system reports and production documentation for operational logging and troubleshooting.
• Ability to analyze data logically and exercise sound judgment in defining and evaluating problems of an operational or procedural nature.
• Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
• Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business owners, development teams, agency executives, supervisors, and others.

Conditions of Employment

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires a valid driver’s license and the ability to travel.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to attend seminars, conferences and training to remain current on methods, tools, ideologies or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Work Hours

12:00AM - 8:00 AM Tuesday - Saturday or 12:00 AM - 8:00 AM Sunday - Thursday (Work Hours may Vary)

Headquarter Location

120 W Jefferson St, Springfield, Illinois, 62702

Work County

Sangamon

Agency Contact

Lorna Bock

Email

[e-mail]

Posting Group

Science, Technology, Engineering & Mathematics

This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles. To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

Nearest Major Market: Springfield