End-to-End Workers’ Comp Claims Coordinator

Peoplelink Group; South Bend (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Competitive Health Benefits

Career Journey planning and employee

Job summary

Peoplelink Group is seeking a Workers’ Compensation Coordinator in the United States to support field staff and profit centers with loss control services, including processing workers’ compensation claims and certificate of insurance requests.

The role emphasizes maintaining accurate claim logs, coordinating with carriers, TPAs, medical providers, and internal teams while ensuring HIPAA and insurance knowledge informs daily work.

Qualifications

• High School Diploma required.
• 1+ years of knowledge and experience related to Workers’ Compensation claims preferred.
• Excellent oral and written communication skills.
• Ability to organize and manage multiple priorities/projects.
• Ability to meet deadlines.
• Strong problem-solving skills.
• Possess strong computer skills.
• Detail oriented.
• Strong customer service orientation.
• Maintain a professional appearance.
• Initiate on-going self-improvement in relation to job development.
• Strong commitment to company values and operating principle.
• Must have the ability to work well with others.

Responsibilities

• Process and manage Workers’ Compensation claims from beginning to end.
• Maintain updated claim information in the operational software systems as required.
• Maintain and update logs and follow-up activities in the Workers’ Compensation system by due dates for later action.
• Maintain and process all documentation for Workers’ Compensation injury reports, including follow-up of all medical appointments, modified duty accommodations, drug-screen results when required, etc.
• Create and process all required Workers’ Compensation reports within the assigned frequency.
• Create and customize Workers’ Compensation reports for branches, RVP’s, upper management, and executives as requested.
• Manage reserves up to $10,000 working with the assigned claims adjuster.
• Manage reserve requests at levels above $10,000 to get approval following department protocol and completing all required documentation.
• Develop and provide resolution options/ideas for closure of claims.
• Process all Certificate of Insurance requests for assigned states and when assistance is needed with other states.
• Process all Worker’s Compensation Class Code requests in assigned states and when assistance is needed with other states.
• Log and review invoices, codes, and process to carrier/ TPA and/or AvidXchange.
• Answer calls and other communications from field branches and profit centers.
• Provide consistent communication to branch offices field staff, profit centers, TPA and/or adjusters regarding all open claims.
• Update field staff and profit centers of claim status as appropriate.
• Provide consistent support, direction, and guidance to field staff and profit centers.
• Collaborate and provide documents and training for field staff and profit centers as needed.
• Maintain knowledge of any law changes relating to the Workers’ Compensation claims and insurance industry, including state specific changes.
• Maintain knowledge of workplace safety and health topics, including OSHA and other government regulations
• Provide support and assistance to other members of the Loss Control Services team.
• Maintain communication and collaboration with the Loss Control Services Supervisor including but not limited to all team members.
• Utilize corporate resources efficiently and appropriately.
• All other duties as assigned.

Skills

Oral and written communication

Organizational skills

Problem solving

Detail oriented

Customer service

Teamwork

Computer skills

Education

High School Diploma

Job description

Peoplelink Group is seeking a Workers’ Compensation Coordinator in the United States to support field staff and profit centers with loss control services, including processing workers’ compensation claims and certificate of insurance requests.

The role emphasizes maintaining accurate claim logs, coordinating with carriers, TPAs, medical providers, and internal teams while ensuring HIPAA and insurance knowledge informs daily work.