Workers Compensation Specialist

Career Strategies; Trussville (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Career Strategies is seeking a knowledgeable Workers’ Compensation Representative in Alabama to manage end-to-end workers’ compensation claims. You will coordinate with employees, supervisors, medical providers, and insurance adjusters to ensure timely reporting and accurate documentation.

The role requires 2–3 years of claims experience, strong regulatory knowledge, and excellent communication. The position supports return-to-work programs and compliance across state and federal laws.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 2–3 years of workers’ compensation claims, case management, or insurance claims handling.
• Strong knowledge of workers’ compensation regulations and claims procedures.
• Excellent communication and interpersonal skills with a customer-service mindset.
• Strong organizational skills and attention to detail with the ability to manage multiple cases.

Responsibilities

• Coordinate and manage the end-to-end workers’ compensation claims process.
• Act as the primary point of contact for employees, supervisors, medical providers, and insurance adjusters.
• File and track claims with insurance carriers, ensuring timely reporting and documentation.
• Review medical reports, work restrictions, and treatment plans to support case management.
• Communicate with employees regarding claim status, benefits, and return-to-work expectations.
• Assist in developing modified duty/return-to-work programs in collaboration with HR and supervisors.
• Maintain accurate and confidential claim records, reports, and correspondence.
• Monitor compliance with state and federal workers’ compensation laws and internal policies.
• Analyze claims trends and provide recommendations to reduce workplace injuries and costs.
• Support safety and risk management initiatives to promote a safe work environment.

Skills

Communication

Interpersonal skills

Customer service

Attention to detail

Organizational skills

Claims systems knowledge

Education

High school diploma or GED

Associate/Bachelor's degree preferred

Tools

EMR/EHR

Microsoft Office

Claims management systems

Job description

We are seeking a knowledgeable and detail-oriented Workers’ Compensation Representative to manage workers’ compensation claims and ensure timely, accurate processing in compliance with state and federal regulations. The Workers’ Compensation Rep will serve as the primary liaison between employees, medical providers, insurance carriers, and internal departments to facilitate claims, monitor cases, and support injured employees through the process.

Key Responsibilities

Coordinate and manage the end-to-end workers’ compensation claims process.

Act as the primary point of contact for employees, supervisors, medical providers, and insurance adjusters.

File and track claims with insurance carriers, ensuring timely reporting and documentation.

Review medical reports, work restrictions, and treatment plans to support case management.

Communicate with employees regarding claim status, benefits, and return-to-work expectations.

Assist in developing modified duty/return-to-work programs in collaboration with HR and supervisors.

Maintain accurate and confidential claim records, reports, and correspondence.

Monitor compliance with state and federal workers’ compensation laws and internal policies.

Analyze claims trends and provide recommendations to reduce workplace injuries and costs.

Support safety and risk management initiatives to promote a safe work environment.

Qualifications

High school diploma or GED required; Associate’s or Bachelor’s degree in Business, HR, Healthcare, or related field preferred.

2–3 years of experience in workers’ compensation claims, case management, or insurance claims handling.

Strong knowledge of workers’ compensation regulations and claims procedures.

Excellent communication and interpersonal skills with a customer-service mindset.

Strong organizational skills and attention to detail with the ability to manage multiple cases.

Proficiency in claims management systems, EMR/EHR, and Microsoft Office Suite.