End-to-End Service Delivery Coordinator

Bluebird Fiber; Kansas City (MO); On-site; USD 50,000 - 75,000; Full time

Job summary

Bluebird Fiber in Kansas City is seeking a Service Delivery Coordinator to oversee end-to-end management of customer orders. You will ensure accuracy, compliance with SLAs, and timely delivery while collaborating with internal teams, vendors, and customers.

This full-time, benefit-eligible role offers a dynamic environment in a growing telecommunications company. Excellent communication, detail orientation, and multitasking are essential for success.

Qualifications

• 2–4 years of experience in service delivery, order management, or customer operations
• Strong attention to detail and ability to manage high-volume transactional work
• Excellent communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment; experience with order management or ticketing systems
• Strong organizational and problem-solving skills

Responsibilities

• Manage and process all customer orders from initiation through completion
• Validate order details for accuracy, completeness, and compliance with business rules
• Coordinate scheduling with internal teams, field technicians and third-party vendors
• Monitor order progress to ensure deadlines and SLAs are consistently met
• Act as the first point of contact for escalations related to orders
• Communicate proactively with customers regarding order status, timelines, and requirements
• Collaborate with billing, provisioning and service delivery teams to resolve account or service discrepancies prior to order completion
• Ensure proper documentation and tracking of all order activities in company systems
• Identify and address process gaps, delays, or risks impacting order completion
• Support audit and compliance requirements related to service order activities
• Contribute to process improvement initiatives to increase efficiency and customer satisfaction
• Provide reporting and updates on order volume, performance and trends.

Skills

Attention to detail

Communication skills

Multitasking

Customer service orientation

Problem-solving

Tools

Order management systems

Ticketing systems

Job description

Bluebird Fiber in Kansas City is seeking a Service Delivery Coordinator to oversee end-to-end management of customer orders. You will ensure accuracy, compliance with SLAs, and timely delivery while collaborating with internal teams, vendors, and customers.

This full-time, benefit-eligible role offers a dynamic environment in a growing telecommunications company. Excellent communication, detail orientation, and multitasking are essential for success.