End-to-End Service Delivery Coordinator

Bluebird Fiber

Kansas City (MO)

On-site

USD 50,000 - 75,000

Full time

14 days+
Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Bluebird Fiber in Kansas City is seeking a Service Delivery Coordinator to oversee end-to-end management of customer orders. You will ensure accuracy, compliance with SLAs, and timely delivery while collaborating with internal teams, vendors, and customers.

This full-time, benefit-eligible role offers a dynamic environment in a growing telecommunications company. Excellent communication, detail orientation, and multitasking are essential for success.

Qualifications

  • 2–4 years of experience in service delivery, order management, or customer operations
  • Strong attention to detail and ability to manage high-volume transactional work
  • Excellent communication and customer service skills
  • Ability to manage multiple priorities in a fast-paced environment; experience with order management or ticketing systems
  • Strong organizational and problem-solving skills

Responsibilities

  • Manage and process all customer orders from initiation through completion
  • Validate order details for accuracy, completeness, and compliance with business rules
  • Coordinate scheduling with internal teams, field technicians and third-party vendors
  • Monitor order progress to ensure deadlines and SLAs are consistently met
  • Act as the first point of contact for escalations related to orders
  • Communicate proactively with customers regarding order status, timelines, and requirements
  • Collaborate with billing, provisioning and service delivery teams to resolve account or service discrepancies prior to order completion
  • Ensure proper documentation and tracking of all order activities in company systems
  • Identify and address process gaps, delays, or risks impacting order completion
  • Support audit and compliance requirements related to service order activities
  • Contribute to process improvement initiatives to increase efficiency and customer satisfaction
  • Provide reporting and updates on order volume, performance and trends.

Skills

Attention to detail
Communication skills
Multitasking
Customer service orientation
Problem-solving

Tools

Order management systems
Ticketing systems

Job description

Bluebird Fiber in Kansas City is seeking a Service Delivery Coordinator to oversee end-to-end management of customer orders. You will ensure accuracy, compliance with SLAs, and timely delivery while collaborating with internal teams, vendors, and customers.

This full-time, benefit-eligible role offers a dynamic environment in a growing telecommunications company. Excellent communication, detail orientation, and multitasking are essential for success.

Get your free, confidential resume review.
or drag and drop your file here.
Similar jobs

Similar jobs worth comparing

Service Delivery Coordinator
Service Delivery Coordinator

Bluebird Fiber • Kansas City (MO)

On-site
USD 50,000 - 75,000
Network Project Manager – Fiber & Telecom Delivery
Network Project Manager – Fiber & Telecom Delivery

Bluebird Fiber • Kansas City (MO)

On-site
USD 70,000 - 100,000
IT Support Supervisor — Lead Tech Team
IT Support Supervisor — Lead Tech Team

Bluebird Fiber • Kansas City (MO)

On-site
USD 70,000 - 100,000
Hybrid Network Development & Lease Analyst
Hybrid Network Development & Lease Analyst

Bluebird Fiber • Kansas City (MO)

Hybrid
USD 65,000 - 95,000
IT Support Supervisor & Team Lead
IT Support Supervisor & Team Lead

Bluebird Fiber • Independence Township (OH)

On-site
USD 75,000 - 110,000
Fiber Network Planning & Growth Analyst
Fiber Network Planning & Growth Analyst

Theuniversityunion • Kansas City (MO)

Hybrid
USD 65,000 - 85,000
Hybrid work
Company video
24/7 NOC Engineer: Network Troubleshooting & Support
24/7 NOC Engineer: Network Troubleshooting & Support

Bluebird Fiber • Kansas City (MO)

On-site
USD 65,000 - 90,000
Fiber Services Project Delivery Coordinator
Fiber Services Project Delivery Coordinator

Conterra Ultra Broadband • Whispering Oaks (NC)

On-site
USD 40,000 - 65,000
Work/Life Balance
401K program
Network Project Manager
Network Project Manager

Bluebird Fiber • Kansas City (MO)

On-site
USD 70,000 - 100,000
Enterprise Telecom Service Delivery Lead
Enterprise Telecom Service Delivery Lead

Dobson Fiber • Oklahoma City (OK)

On-site
USD 55,000 - 75,000