End-to-End Quality Manager

United Scientific; Libertyville (IL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Bonus program

Paid Time Off

Retirement benefits

Job summary

United Scientific Supply, Inc. seeks an End-to-End Quality Manager to lead a new quality function across supply chain, fulfillment, and product management. You will define standards, drive CAPA, and implement governance for product quality, reliability, and customer satisfaction.

Reporting to the Chief Corporate and Strategy Officer, you will collaborate with senior management to deploy scalable quality programs, ensure regulatory compliance, and enable sustainable growth in a global market.

Qualifications

• Datadriven, process oriented with ability to set standards and drive adoption across non-reporting functions.
• Engineering degree or engineering experience with ownership of quality standards, inspection criteria, and root-cause methods (CAPA).
• Strong communication skills to interact with third-party executive management and stakeholders.
• Excellent writing skills to convey process and policy in documentation.
• Experience in governance, risk, and compliance related to product and process quality control.
• Ability to manage multiple concurrent projects successfully.
• At least 4 years of experience in manufacturing, wholesale distribution, or kitting in science-related industries.

Responsibilities

• Design USS’s quality program standards and action thresholds, and run corrective action processes.
• Develop, maintain, and control product specifications sheets and acceptance criteria; perform BOM health checks.
• Create formal intake procedures for product issues and support root cause analysis with customer experience in mind.
• Own CAPA processes including tracking, QA standards, and standardized root cause across supply chain.
• Assist with regulatory compliance planning for product labeling and testing requirements (e.g., CPSIA, Prop65, PFAS).
• Produce recurring qualityReview reports and keep management informed of supplier, product, and defect trends.
• Coordinate with Supply Chain and Product teams; engage suppliers on quality concerns as needed.
• Develop and maintain due diligence documentation to support quality requirements and partnerships.
• Devise and maintain quality control and assurance processes from inbound inspection to final checks on kitting lines.

Skills

Data driven

Process oriented

Quality standards ownership

Communication

Writing skills

Governance/Risk/Compliance

Project management

Industry experience

Education

Engineering degree

Job description

To support United Scientific Supply, Inc.’s (“USS”) continued growth, USS is seeking an End-to-End Quality Manager (“E2E Quality Manager”) to join its team.

USS is a wholesale distributor, specialty manufacturer, and kitting services provider serving the science education and industrial laboratory markets. With locations just outside of Chicago in Libertyville and Waukegan, USS supports customers and partners globally, empowering the scientific community through high-quality consumables, equipment, and kits backed by reliability, quality, and customer support.

To learn more about USS, please visit our website at unitedsci.com.

The Role.

As the E2E Quality Manager, you will be a member of USS’s Corporate Team and report to USS’s Chief Corporate and Strategy Officer, but will work closely with members of USS’s senior management team, primarily across USS’s supply chain, fulfillment operations, and product management teams to devise, develop, implement, and maintain various quality assurance, product & operational compliance, and enterprise risk related processes, controls, and systems related to product quality, reliability, and customer satisfaction. You will set the standards and thresholds that the quality program runs on and drive their adoption across functions you do not manage.

A successful candidate will be data driven, bring a quality background capable of building a new quality function within the organization, and be focused on building scalable governance structures to protect value and support sustainable growth.

The Day-to-Day.

• Own the design of USS’s quality program, including the standards products and materials are measured against, thresholds that trigger action, and corrective action closetheloop procedures
• Set clear product and supply chain standards, and work with USS’s product managers in developing, maintaining, and controlling revisions to the product specification sheets and acceptance criteria those standards depend upon, and run periodic bill of materials health checks to confirm product and kit components match current specifications
• Work with customer support leaders to build formal intake procedures for product issues, including standardizing data ingestion, calibrated to support root cause analysis while positively supporting USS’s customer experience
• Own USS’s corrective action and preventive action (“CAPA”) process, including standards for issue tracking, quality assurance, and CAPA planning and execution, and work with product leads to develop and implement a standardized root cause process across USS’s supply chain
• Support USS’s General Counsel and Compliance O icer in devising and executing USS’s plan for tracking and complying with applicable industry related product regulations, such as those related to testing & labeling requirements (e.g. CPSIA, CA Prop65, & PFASrelated regulations), as well as supply chain oversight, owning the product, material, and process execution the plan requires
• Own recurring product issue review, report quality performance by supplier, product, and defect type, and keep management informed of supply chain and product quality developments affecting USS’s business and operations
• Work with and support Supply Chain and Product, communicating directly with suppliers as needed to address quality concerns.
• Develop and maintain operational due diligence documentation to support supply chain quality requirements, new business development, and partner relations
• Devise, develop, implement, and maintain USS’s quality control and assurance processes, from inbound inspection of new products and materials received from suppliers through inprocess and final checks on USS’s kitting lines, including protocol for identifying and executing supplier corrective actions
• Build process maps in collaboration with USS’s production teams, and write and maintain standard operating procedures and work instructions as needs arise
• Support USS management in implementing and overseeing the qualityside of USS’s enterprise risk management program
• Work with USS management to implement and maintain product complaint response training and education
• Develop and run USS’s internal quality control audit process, and use its findings to identify and develop policy, process, control, and documentation improvements across the organization, namely in connection with USS’s supply chain, materials, product quality, and product quality control

The Requirements.

An ideal candidate will:

• be datadriven, process oriented, and capable of setting standards and driving adoption across functions the role does not manage;
• have a quality background, ideally paired with an engineering degree or engineering experience, including direct ownership of quality standards, inspection criteria, and structured root cause and CAPA methods;
• possess strong communication skills and the ability to communicate on USS’s behalf with thirdparty executive management;
• possess strong writing skills and the ability to effectively communicate process and policy in writing;
• have experience in productrelated governance, risk, and compliance or decisionmaking experience related product and process quality control;
• have a proven ability to manage multiple concurrent projects successfully; and,
• have at least [4] years of working experience in or working with manufacturing, manufactured goods wholesale distribution, or kitting operations in sciencerelated industries. Direct industry experience is a plus.

The good faith salary range is $85,000 - $115,000 + Bonus + Benefits

USS offers a competitive compensation and benefits package, retirement plans, and a generous Paid Time Off policy; and paid parental leave. All benefits and programs are subject to applicable eligibility requirements.

USS is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. USS will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.