End-to-End Customer Resolution Specialist

LL Flooring, Inc.; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

F9 Brands is seeking a Customer Experience Advocate to own escalated cases from intake through closure, coordinating with stores, partners, and internal teams. You will educate customers on product features, warranties, and installation requirements while navigating CRM/ERP systems to document outcomes.

The role requires 1–3 years in customer complaints or warranty resolution, strong communication skills, and proficiency with Microsoft Office and CRM/ERP tools. Bilingual abilities are a plus.

Qualifications

• 1–3 years of customer complaint, warranty, or claims resolution experience.
• High school diploma or GED; some college or technical school preferred.
• Bilingual skills are a plus.

Responsibilities

• Own assigned cases end-to-end, from intake through remedy execution and closure.
• Gather and evaluate the facts of each complaint to determine the underlying cause before proposing a remedy.
• Select the appropriate resolution path based on facts, terms, and warranty coverage.
• Execute the remedy end-to-end: replacement, repair, service, inspection, credit, or compensation.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Word

Excel

Outlook

CRM

ERP

SAP

NetSuite

CMC

SFV Tracker

Live Person

Job description

F9 Brands is seeking a Customer Experience Advocate to own escalated cases from intake through closure, coordinating with stores, partners, and internal teams. You will educate customers on product features, warranties, and installation requirements while navigating CRM/ERP systems to document outcomes.

The role requires 1–3 years in customer complaints or warranty resolution, strong communication skills, and proficiency with Microsoft Office and CRM/ERP tools. Bilingual abilities are a plus.