End-to-End CSR — Aviation Fuel Ops & Disputes

Associated Energy Group, LLC; Miami (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

4 weeks PTO + holidays

Health benefits

Dental & Vision Insurance

401K with match

Collaborative culture

Job summary

Associated Energy Group, LLC (AEG Fuels) is seeking a Customer Service Representative in Miami, FL. This role goes beyond traditional CSR duties by resolving issues end-to-end with minimal interdepartmental handoffs.

CSRs act as operational experts across Pricing, Awards, Inventory Data, Billing, and more, handling high-volume communications and ensuring fast, accurate resolutions within one business day. We offer a competitive salary package, generous PTO, and comprehensive benefits in a

Qualifications

• Strong analytical and investigative skills.
• Excellent written and verbal communication.

Responsibilities

• Manage high-volume customer communications with professionalism and accuracy.
• Investigate and resolve disputes end-to-end with minimal interdepartmental handoffs.
• Serve as subject matter expert across Pricing, Inventory Data, Billing and more.
• Identify root causes of discrepancies and recommend corrective actions.
• Maintain turnaround times to meet 24-hour resolution goals.

Skills

Analytical skills

Investigative skills

Written & verbal communication

Independent in high-volume environment

Aviation operations knowledge

Job description

Associated Energy Group, LLC (AEG Fuels) is seeking a Customer Service Representative in Miami, FL. This role goes beyond traditional CSR duties by resolving issues end-to-end with minimal interdepartmental handoffs.

CSRs act as operational experts across Pricing, Awards, Inventory Data, Billing, and more, handling high-volume communications and ensuring fast, accurate resolutions within one business day. We offer a competitive salary package, generous PTO, and comprehensive benefits in a