EMT First Responder & Guest Services Specialist

ZooTampa at Lowry Park; Tampa (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Pet insurance

Employee Assistance Program

Free zoo membership

Free admission to Florida attractions

Discounts on food and merchandise

More perks

Job summary

ZooTampa at Lowry Park is seeking a Medical Representative to provide emergency medical response and assist guests and staff in a safe, informative manner. This seasonal role supports safety operations and helps protect zoo property while delivering exceptional guest service.

You will respond to injuries, monitor situations, coordinate with Operations, and follow AZA-aligned safety policies. Flexible shifts, including holidays, are required.

Qualifications

• A high school or equivalency diploma required. Some college coursework preferred.
• EMT certification or higher medical certification required.
• Security experience preferred but not required.
• Valid Florida driver’s license required.
• Guest services or guest relations experience required.
• Must be able to obtain and maintain First Aid/CPR/AED certification.
• Must be personable and enjoy interacting with people. Individuals will be expected to provide exceptional customer service to all guests, sometimes in stressful situations.
• Comfortable assisting in situations such as medical and natural emergency procedures and preparedness.
• Knowledge of occupational hazards and appropriate safety precautions.
• Must be self-directing and able to prioritize work.
• Must possess excellent organizational skills with high accuracy and attention to detail.
• Must be flexible and have the ability to multi-task in a fast-paced environment while maintaining a positive attitude with the public.
• Ability to follow specific instructions, communicate ideas, and contribute effectively to the department.
• Able to deescalate situations in a friendly and calm manner.

Responsibilities

• Interacts in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrates the highest standards of internal and external customer service.
• Provides emergency medical response as a first responder to guests or employees with an injury/illness within ZooTampa guidelines by providing first aid, CPR, and/or AED until additional medical personnel arrives.
• Works closely with Operations staff in all types of emergencies.
• Assists in investigations of all accidents/incidents by providing detailed and complete information as required.
• Responsible for providing guest control, including challenging situations.
• Respond to all alarms as dispatched if needed.
• Respond to lost child situations if needed.
• Practice good safety awareness and ensures employee and guest safety at all times.
• Maintains log and writes reports of daily injuries/illnesses of guests and staff.
• Patrols periodically the grounds as needed.

Skills

First aid

CPR/AED

Deescalation

Communication

Guest service

Education

High school diploma or equivalent

EMT certification

Job description

ZooTampa at Lowry Park is seeking a Medical Representative to provide emergency medical response and assist guests and staff in a safe, informative manner. This seasonal role supports safety operations and helps protect zoo property while delivering exceptional guest service.

You will respond to injuries, monitor situations, coordinate with Operations, and follow AZA-aligned safety policies. Flexible shifts, including holidays, are required.