Park Quality Representative (Part-time Seasonal)

ZooTampa at Lowry Park; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Retirement 403(b) plan

Employee Assistance Program

Discounted gym membership

Free zoo membership

Job summary

ZooTampa at Lowry Park is seeking a Park Quality Representative to support guest service and the Operations Department. The role involves cleaning the Zoo grounds and facilities, including restrooms, trashcans, common eating areas, behind‑the‑scenes areas, and Zoo School spaces, with emphasis on safety and guest readiness.

Hours are up to 28 per week with minimum three days per week, including holidays and weekends; a high school diploma is required and cleaning or housekeeping experience is

Qualifications

• High school diploma required.
• Cleaning or housekeeping experience preferred.
• Customer service experience preferred.
• Ability to follow instructions and multitask.

Responsibilities

• Clean Zoo grounds and facilities, including restrooms, trashcans, and common areas.
• Perform cleaning in designated behind‑the‑scenes areas and Zoo School spaces.
• Provide guests with exceptional service and enforce policies courteously.
• Respond to internal requests and maintain safety guidelines.
• Ensure work areas are fully inspected and guest‑ready before completion.

Skills

Customer service

Communication

Flexibility

Multi-tasking

Safety awareness

Teamwork

Education

High school diploma or equivalent

Job description

The Park Quality Representative provides outstanding guest service and assists the Operations Department in contributing to the mission of the Zoo. Primary responsibilities include cleaning of Zoo grounds and facilities, including restrooms, trashcans, common eating areas, behind-the-scenes areas, Zoo School areas, and performing additional park quality duties as needed. Maximum scheduled hours are 28 per week. Minimum availability is three days per week including holidays and weekends with a variable schedule.

Who We Are

ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1.2 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up‑close animal encounters and engaging seasonal events for which it has won awards as one of the country’s most family-friendly zoos.

Our mission

Our mission is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways.

Our vision

Our vision is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife.

Join us

Join us and become a part of creating unforgettable natural connections!

Your day to day

• Responsible for cleanliness of Zoo such as restroom cleaning, trash removal, sweeping, general cleaning, and dusting of assigned Zoo facilities and equipment, and ensures that all pathways are clear of trash and litter.
• In addition to performing the duties of a Park Services Representative, this position is assigned to various cleaning projects, including designated behind-the-scenes areas such as the Animal Care Campus and the Zoo School facility, and performing trash pickups in a Zoo-provided vehicle. This position may perform designated cleaning and housekeeping projects as assigned.
• Provides guests with exceptional customer service as outlined by department guidelines.
• Politely and diplomatically enforces policies and procedures concerning both guests and employees.
• Responds to internal product requests in a timely manner.
• Follows established guidelines to ensure the safety of guests and staff.
• Ensures that before a project is considered complete that it has been fully inspected; all equipment, tools, and materials have been secured and put away; all blockades, ropes, and tape have been removed; and the area is completely guest‑ready.

What are we looking for?

• A high school or equivalency diploma required.
• Cleaning or housekeeping experience is strongly preferred.
• Customer service experience preferred.
• Effective communication skills - Ability to develop positive relationships with members of all departments.
• Ability to complete projects in a reasonable time frame, to the satisfaction of management.
• Deal courteously and tactfully with employees, peers, superiors, and the general public.
• Knowledge of occupational hazards and appropriate safety precautions.
• Quality control: demonstrates thoroughness and monitors own work to ensure quality.
• Must have the ability to follow specific instructions.
• Must be flexible and have the ability to multi-task in a fast paced environment while maintaining a positive attitude with the public.
• Ability to communicate ideas and contribute effectively to the department.

Other Requirements

• Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare.
• Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold) and stand/walk for extended periods of time.
• Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions.
• Manual dexterity sufficient to handle keys, cleaning supplies, tools and equipment.
• Sufficiently possess auditory visual acuity and communication skills needed for animal and guest general safety practices.
• Must be willing and able to work varied and long shifts including holidays, weekends and in support of events as needed.
• Must be able to plan for, work, and staff specials events and exhibits as well as be available for unexpected shifts.
• Must be able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting and carrying 30 lbs.
• Must have ability to navigate paved as well as rough or uneven pathways.

Our Perks at ZooTampa

• Retirement 403(b) plan
• Employee Assistance Program
• Discounted gym membership
• Free membership to the Zoo, MOSI, Glazer Children's Museum, and the Florida Aquarium
• Free or discounted admission to many attractions in Florida
• Discounts on food, beverage, and merchandise
• And so much more!

Equal Opportunity Employer and Drug-Free Workplace