Medical Representative (Part-time)

ZooTampa at Lowry Park; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Pet insurance

Employee Assistance Program

Free zoo membership

Free MOSI membership

Free Florida Aquarium membership

Discounts on attractions

Job summary

ZooTampa at Lowry Park is seeking a Medical Representative to provide emergency medical response to guests and staff, delivering first aid, CPR and AED support as a frontline responder.

You will interact with guests in a helpful, informative manner, assist in incident investigations, maintain injury logs, and coordinate with Operations during emergencies while upholding ZooTampa’s safety standards.

Qualifications

• Requires EMT certification or higher medical certification.
• High school diploma required; some college coursework preferred.

Responsibilities

• Provide emergency medical response as a first responder to guests or staff per ZooTampa guidelines.
• Interact with guests and employees in a courteous and informative manner to ensure safety and goodwill.
• Assist in investigations of accidents/incidents with detailed information.
• Maintain logs and reports of daily injuries/illnesses as needed.
• Respond to alarms and lost child situations when required.
• Work with Operations staff in emergencies and patrol grounds as needed.

Skills

Emergency response

Customer service

De-escalation

Communication

Safety awareness

Education

EMT certification or higher medical certification

High school diploma or equivalent

Tools

Driver's license

Job description

Medical Representative

The position with primary functions to provide emergency medical response to any guest or employee with an injury/illness and to interact with guests and employees in a pleasant and informative manner that ensures both goodwill and a safe secure environment. This position aids the public in emergency and nonemergency situations, helps to protect the Zoo property, and enforces ZooTampa’s safety policies and procedures.

Who We Are

ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country’s most family-friendly zoos.

Our mission

is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways.

Our vision

is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife.

Join us and become a part of creating unforgettable natural connections!

Your day to day

Essential Functions (including but not limited to):

• Interacts in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrates the highest standards of internal and external customer service.
• Provides emergency medical response as a first responder to guests or employees with an injury/illness within ZooTampa guidelines by providing first aid, CPR, and/or AED until additional medical personnel arrives.
• Works closely with Operations staff in all types of emergencies.
• Assists in investigations of all accidents/incidents by providing detailed and complete information as required.
• Responsible for providing guest control, including challenging situations.
• Respond to all alarms as dispatched if needed.
• Respond to lost child situations if needed.
• Practice good safety awareness and ensures employee and guest safety at all times.
• Maintains log and writes reports of daily injuries/illnesses of guests and staff.
• Patrols periodically the grounds as needed.

What are we looking for?

Qualifications and Experience:

• A high school or equivalency diploma required. Some college coursework preferred.
• EMT certification or higher medical certification required.
• Security experience preferred but not required.
• Valid Florida driver’s license required.
• Guest services or guest relations experience required.
• Must be able to obtain and maintain First Aid/CPR/AED certification.
• Must be personable and enjoy interacting with people. Individuals will be expected to provide exceptional customer service to all guests, sometimes in stressful situations.
• Comfortable assisting in situations such as medical and natural emergency procedures and preparedness.
• Knowledge of occupational hazards and appropriate safety precautions.
• Must be self-directing and able to prioritize work.
• Must possess excellent organizational skills with high accuracy and attention to detail.
• Must be flexible and have the ability to multi-task in a fast-paced environment while maintaining a positive attitude with the public.
• Ability to follow specific instructions, communicate ideas, and contribute effectively to the department.
• Able to deescalate situations in a friendly and calm manner.

Other Requirements:

• Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare.
• Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold).
• Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions.
• Must be willing and able to work varied and long shifts including holidays, weekends, and specials events as well as be available for unexpected shifts.
• Must be able to work in a variety of physical positions, including sitting, bending, and standing, reaching, and walking.
• Must be able to lift up to 50 pounds.
• Must be able to drive a golf cart.

Our Perks at ZooTampa:

• Pet insurance
• Employee Assistance Program
• Free membership to the Zoo, MOSI, and the Florida Aquarium
• Free or discounted admission to many attractions in Florida
• Discounts on food, beverage, and merchandise
• And so much more!

Equal Opportunity Employer & Drug-Free Workplace