EMS Training & Development Lead

Priority Ondemand; Knoxville (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Priority Ambulance in Knoxville, TN is seeking a Training Coordinator to support the EMS Academies across all regions. You will coordinate training programs, maintain curricula, and ensure compliant and effective delivery of development initiatives for staff.

Responsibilities include onboarding new employees, managing the LMS, tracking certifications, and aligning training with HIPAA and regulatory requirements while driving continuous improvement in learning outcomes.

Qualifications

• High school diploma or equivalent.
• Current Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS).
• Must be based in one of Priority Ambulance operations.
• Must be knowledgeable in medical terminology.
• Excellent presentation and communication skills.
• Ability to teach and provide training to adult learners.
• High level of customer service orientation and cross-functional collaboration.
• Must have strong problem-solving skills.
• Must have excellent administrative skills and be very detail-oriented.
• Must have strong project management, time management, and organizational skills.
• Must have ability to manage competing priorities in a fast-paced environment.
• Proficient with all Microsoft Office software packages.
• Proficient with creating training curricula with assessments, using authoring tools, and using LMS platforms.
• Knowledge of adult learning theory and training design for face-to-face, virtual, and online course curriculum.
• Proficient use of SharePoint, Zoom, and Teams.
• Experience in training, education, program coordination, or a similar role.
• Hands-on experience with project management, authoring tools, and LMSs.
• Demonstrated ability to communicate effectively and provide leadership in a corporate environment.
• Ability to travel onsite to attend meetings and connect with training personnel and operations leaders companywide.
• Licensed Paramedic.
• Credentialed as an AHA Instructor in ACLS, BLS, Heartsaver, and PALS.
• Preferred: Level 1 and Level 2 EMS Instructor.
• Preferred: NAEMT Instructor.
• Preferred: Bachelor’s Degree in Learning and Development, EMS, or related field.

Responsibilities

• Lead the development and implementation of in-person and online training programs, employing metrics and feedback surveys to evaluate success and improve offerings.
• Coordinate training initiatives and support training personnel throughout the organization.
• Develop comprehensive training programs that address organizational needs, including succession planning and leadership development.
• Communicate with the Director of EMS Academies, senior management, and operational leaders about training alignment.
• Support administration of the LMS, ensuring HIPAA compliance and other regulations.
• Ensure learning programs support organizational goals and learning culture.
• Monitor and evaluate training effectiveness and implement improvements.
• Recommend new training methods and technologies to enhance learning experiences.
• Develop and approve training programs and materials, modifying as necessary.
• Maintain knowledge of company policies and procedures.
• Participate in recruitment through EMS classes and career events.
• Maintain security and privacy of all company and patient information per HIPAA.
• Audit and refine content to improve materials and adapt to business needs.
• Stay updated on training needs and best practices.
• Maintain training records and documentation in LMS and systems.
• Support audits of training completion and credential records, address gaps.
• Maintain document retention and confidentiality for training materials and records.
• Provide coordination and leadership to training personnel; may lead initiatives.

Skills

Training delivery

Adult learning theory

Communication

LMS administration

Project management

HIPAA compliance

Education

Bachelor’s Degree in Learning and Development

Tools

SharePoint

Zoom

Teams

LMS platforms

Microsoft Office

Authoring tools

Job description

Priority Ambulance in Knoxville, TN is seeking a Training Coordinator to support the EMS Academies across all regions. You will coordinate training programs, maintain curricula, and ensure compliant and effective delivery of development initiatives for staff.

Responsibilities include onboarding new employees, managing the LMS, tracking certifications, and aligning training with HIPAA and regulatory requirements while driving continuous improvement in learning outcomes.