Ems Supervisor

Zia Park Casino; Hobbs (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

Penn Entertainment is seeking an EMS Supervisor to lead the EMS staff, ensure regulatory compliance, and coordinate scheduling for racing and exercise days. This role emphasizes guest satisfaction, staff coaching, and maintaining operational readiness across the EMS department.

The ideal candidate will have a High School Diploma or GED, 3–5 years in a related field with supervisory experience, and state paramedic/EMT licensure with CPR/AED certification.

Qualifications

• Must be at least 18 years of age.
• Must possess state paramedic or EMT licensure and CPR/AED certification.
• Ability to manage EMS staff and ensure regulatory compliance.

Responsibilities

• Provide daily supervision to EMS staff and meet performance goals.
• Coordinate scheduling with management and ensure guest satisfaction.
• Monitor EMS supplies and ambulance readiness for the season.
• Ensure compliance with local and state regulations and licensing.
• Maintain confidentiality in all departmental matters.

Skills

EMS supervision

Staff scheduling

Budget compliance

Customer service

Communication (verbal and written)

Problem solving

Confidentiality

Education

High School Diploma or GED

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Provides supervision of all EMS Staff, provide guidance and maintain property licensing requirements as it relates to the EMS function, meet regulations with racing commission, and scheduling for racing and exercise days.

• Responsible for providing guidance and daily supervision to staff in the EMS department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Responsible for developing & maintaining the EMS Staff Schedule.
• Monitors & monitors EMS supplies/equipment and ensures setup of ambulance throughout the season.
• Ensures compliance with all local & state regulations and licensing requirements.
• Monitors patient care reviews & reports.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

QUALiFiCATiON REQUiREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be at least 18 years of age.

• Must have a High School Diploma or GED.
• Must have three to five years’ experience in a related field. One year of supervisory experience preferred.
• Must have excellent organization and communication (verbal and written) skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be able to maintain confidentiality and a high level of professionalism at all times.

SUPERViSORY RESPONSiBiTiES

This job has supervisory responsibilities.

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

LANGUAGE SKiLLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONiNG ABiLiTY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTiFiCATES, LiCENSES, REGiSTRATiONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations; including or not limited to:

• State Paramedic or EMT Licensure
• Current CPR/AED Certification at Health Care Provider Level
• Current Hazardous Material Awareness Training
• Emergency Vehicle Operator Certification

Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

PHYSiCAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 55 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENViRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer