Casino Facilities Manager

Zia Park Casino; Hobbs (NM); On-site; USD 59,400 - 72,600; Full time

Job summary

PENN Entertainment in Hobbs, NM is seeking a Facilities Supervisor to oversee maintenance across HVAC, electrical, and plumbing systems, ensuring safe, efficient operations. You will lead a team, manage budgets, and uphold guest satisfaction while adhering to regulatory standards.

The role requires a Bachelor’s degree with related experience and strong leadership, budgeting, and communication skills. On-site responsibilities include ensuring quality maintenance and timely project completion to

Qualifications

• Bachelor’s degree from a four-year college or university with two years related experience and/or training, or equivalent combination.
• Prior leadership experience preferred.
• Working knowledge of Electrical, Plumbing, HVAC, and Carpentry trades; trade license preferred.

Responsibilities

• Supervise and manage staff in Facilities to maintain HVAC, electrical, and plumbing systems.
• Develop and manage operational goals; monitor performance and profit objectives.
• Schedule labor efficiently to meet staffing objectives and guest satisfaction while controlling costs.

Skills

Leadership

Maintenance knowledge

Microsoft Office

Customer service

Education

Bachelor’s degree with 2+ years related experience

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for supervising and managing staff in the Facilities department who conduct general maintenance, installation, maintenance and repair of HVAC, electrical and plumbing systems.
• Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Makes recommendations or final decisions on various maintenance and construction projects and determines best practice for using in-house resources.
• Inspects projects after completion for satisfactory results.
• Ensures OSHA standards are followed within the department.
• Schedules repair, maintenance and installation of machines, tools and equipment to ensure continuous operations.
• Manages grounds crew and maintenance of property grounds
• Manages landscaping activities as required.
• Conducts a daily inspection of the property to ensure that it is clean, attractive and fully functional. implements immediate remediation of problems.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters

BRING US YOUR BEST.

Qualification Requirements

• Must be at least 21 years of age.
• Bachelor’s degree (B.A./B.S.) from a four‑year college or university; two years related experience and/or training; or equivalent combination of education and experience.
• Prior leadership experience preferred.
• Working knowledge of Electrical, Plumbing, HVAC, and Carpentry trades; knowledge of generators, fire pumps, and electrical switchgears (trade license preferred).
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; draw and interpret bar graphs.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Previous experience with all aspects of maintenance and engineering (especially electrical, plumbing, air conditioning, and equipment maintenance).
• Strong ability to interact with guests, staff, and colleagues and resolve conflicts diplomatically and tactfully.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information and respond to questions from managers, clients, customers, and the public.
• Ability to read and interpret plans and specifications.

Supervisory Responsibilities

• Oversee staff development and training programs.
• Manage rewards and recognition programs to maximize engagement.
• Evaluate team member performance and provide constructive feedback.
• Make recommendations for staffing, including interviewing and hiring.
• Plan, assign, and direct work schedules to meet business needs.
• Determine work procedures and expedite workflow.
• Manage employee performance, including disciplining, coaching, and counseling.

Language Skills

• Ability to read and interpret documents in English (safety rules, operating/maintenance instructions, procedure manuals).
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.

Reasoning Ability

• Ability to apply commonsense understanding to carry out written, oral, or diagram instructions.
• Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

• Must qualify for licenses and permits required by federal, state, and local regulations.
• Must possess a valid driver’s license with an acceptable driving record as determined by Penn National Gaming’s auto insurance carrier.

Physical Demands

• Regularly required to stand and use hands to handle or feel objects, tools, or controls.
• Frequently required to reach with hands/arms and to talk or hear.
• Vision requirements include close, color, and peripheral vision.
• Must regularly lift/move up to 10 lbs, frequently up to 25 lbs, and occasionally up to 50 lbs.
• Must be able to push, pull, reach, bend, twist, stoop, crouch, kneel, stack, and balance while working in varying environments, including confined spaces.

Work Environment

• Noise level is usually moderate to loud.
• Regular exposure to moving mechanical parts.
• Occasional exposure to fumes, airborne particles, outside weather conditions, extreme cold, and electrical shock risk.
• Possible exposure to unrestricted second‑hand tobacco smoke.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$66,000 annually, with bonus potential.