EMS Field Supervisor

West Coast Ambulance; Burbank (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

A medical transportation provider is seeking an EMS Field Supervisor in Burbank, California. You will oversee day-to-day operations, mentor field staff, ensure compliance with EMS regulations, and maintain high standards of patient care. The ideal candidate has a strong customer service background, 3+ years in emergency medical operations, and excellent communication skills. A valid California driver's license and EMT certification are recommended for this role.

Qualifications

• 3+ years of emergency medical operations or similar experience is required.
• Demonstrated background of successful customer service is essential.
• Valid California driver's license is needed.
• Minimum of three years in emergency medical operations.
• Knowledge of company policies and procedures.
• Excellent oral and written communication.
• Ability to multitask with interruptions.
• Approachable leadership with integrity.
• High school diploma; Bachelor's preferred.

Responsibilities

• Oversee daily operations and support field employees.
• Conduct training and audits for staff performance.
• Ensure compliance with state and local EMS guidelines.
• Collaborate with dispatch and other departments.
• Set performance goals and report metrics.
• Participate in recruitment and payroll oversight.
• Attend management meetings and present updates.
• Perform calls as needed when staffing is short.

Skills

Customer service experience

Problem-solving skills

Strong work ethic

Excellent communication skills

Multitasking abilities

Interpersonal skills

Education

High school diploma or equivalent

Bachelor's degree in business or healthcare

Job description

West Coast Ambulance, founded in 2002, is a leading provider of medical transportation services in Los Angeles County. We have been serving the communities in the region for many years, and our commitment to providing high-quality, compassionate care has made us a trusted name in EMS and the medical transportation industry.

West Coast Ambulance is looking for a qualified EMS Field Supervisor to complete our team!

Summary/Objective

Under the direction of the EMS Manager and/or General Manager, the EMS Supervisor is responsible for overseeing day-to-day operations. This position will provide mentoring, coaching, disciplining the field staff, ensuring company policies and protocols are met and aligned with local and state regulations that pertain to EMS. Additionally, ensuring that customer service, patient care, and efficiency are delivered. Focus must always be directed to the customers and stakeholders of West Coast Ambulance and support company goals and objectives.

Essential Duties and Responsibilities

The EMS Supervisor will have a vast spectrum of duties including, but not limited to, the following:

• Actively oversees daily operations and is a resource to field employees
• Conduct daily/weekly audit to field employees on performance
• Conduct training and orientation for new hires
• Keeping up to date with state and local EMS guidelines
• Proactively thinking of new ideas to improve operations
• Keeping field staff engaged, provides guidance and direction as appropriate
• Work collaboratively with dispatch and other departments to ensure company goals are met
• Serves as a role model to field staff – acts professionally, treats patient with respect and dignity
• Set goals for field staff to ensure efficiency, productivity and quality in daily operations. This may require reporting on metrics on team performance
• May participate in selection and interviewing process
• Audit time cards and ensure that payroll reports are submitted in a timely manner
• Attend management meetings and is able to create agenda, make presentations
• Assist and may need to perform calls when staffing is inadequate
• All other tasks assigned by management

Minimum Qualifications

The individual in this position must possess the following qualifications:

• Demonstrated background of successful customer service experience
• Ability to problem solve and make sound judgments that will not compromise quality of patient care and company resources
• Strong work ethic
• Minimum of three years emergency medical operations or similar experience.
• Thorough knowledge of company policies and procedures.
• Excellent oral, written, and interpersonal communication skills.
• Ability to multitask effectively with frequent interruptions while completing tasks in a timely fashion
• Excellent interpersonal skills, friendly demeanor and must be approachable. You lead with integrity
• High school diploma or equivalent. Bachelor's degree in business, healthcare or appropriate field of study or equivalent experience preferred.

Certifications and Licenses

• A valid California driver's license
• Current California Paramedic or EMT license recommended
• CPR Instructor highly recommended
• Current Medical Examiners Certification
• NREMT and other certifications as required
• One year of experience in the field of rescue and emergency medical services highly recommended
• Infection Control Training highly recommended