EMS Schedule Supervisor

LifeCare Ambulance; Elyria (OH); On-site; USD 30,000 - 34,000; Full time

Job summary

LifeCare Ambulance Inc. in Elyria, OH is seeking an EMS Agency Scheduler to develop and manage staff schedules for EMTs, paramedics, and related personnel.

You will ensure adequate coverage for ambulance units and shifts, addressing shortages and overtime with a focus on operational readiness in a fast-paced EMS environment. The role requires strong organization, attention to detail, and effective communication with employees and management.

Qualifications

• High school diploma or equivalent required.
• Experience in scheduling, dispatch, administrative, staffing, or operations is preferred.
• EMS/ambulance healthcare or 24/7 operational environment experience is strongly preferred.
• Proficiency with Microsoft Office, spreadsheets, scheduling software, and electronic communication systems.
• Strong organizational, problem-solving, and time-management skills.

Responsibilities

• Develop, maintain, and publish employee schedules for EMTs, paramedics, field training officers, supervisors, and other personnel.
• Ensure shifts and units have appropriate staffing based on operational requirements.
• Monitor staffing levels; identify shortages, overtime needs, and conflicts.
• Coordinate shift trades, time-off requests, and scheduling changes per policy.
• Maintain scheduling records and communicate changes to affected employees.
• Assist with onboarding and scheduling of new hires; participate in operations meetings.

Skills

Scheduling software

Microsoft Office

Electronic communication

Organizational skills

Time management

Written and verbal communication

Education

High school diploma or equivalent

Tools

Scheduling software

Timekeeping systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

WAGES EXPENSE EMT PARAMEDIC Full Time Elyria, OH, US

Salary Range: $22.00 To $25.00 Hourly

Position Summary

The EMS Agency Scheduler is responsible for developing, maintaining, and managing employee schedules to ensure adequate staffing for all ambulance units, shifts, and operational assignments. This position plays a critical role in maintaining daily operational readiness by ensuring that qualified EMS personnel are scheduled appropriately and that staffing shortages are identified and addressed in a timely manner.

The ideal candidate is highly organized, detail-oriented, dependable, and capable of communicating effectively with employees and management in a fast-paced emergency medical services environment.

Essential Duties and Responsibilities

Scheduling and Staffing

Develop, maintain, and publish employee schedules for EMTs, paramedics, field training officers, supervisors, and other assigned personnel.

Ensure all scheduled shifts and ambulance units have appropriate staffing levels based on operational requirements.

Monitor staffing levels and proactively identify potential shortages, overtime needs, and scheduling conflicts.

Coordinate shift trades, schedule changes, vacation requests, and other employee scheduling requests in accordance with agency policies.

Maintain an accurate, up-to-date scheduling system and communicate schedule changes to affected employees.

Assist with scheduling coverage for special events, additional shifts, and unexpected staffing needs.

Daily Operations and Coverage

Monitor call-offs, sick calls, late arrivals, and other unplanned staffing issues.

Coordinate replacement personnel when employees call off or become unavailable for scheduled shifts.

Communicate staffing shortages and operational concerns to the appropriate supervisor or manager.

Work with leadership to maintain adequate coverage while managing overtime and staffing costs.

Assist with identifying recurring staffing challenges and recommending solutions to improve coverage and efficiency.

Employee Communication and Documentation

Serve as a primary point of contact for employee scheduling questions and concerns.

Maintain accurate records of schedules, shift trades, approved time off, and staffing adjustments.

Ensure scheduling practices comply with agency policies, applicable personnel requirements, and established staffing guidelines.

Coordinate with Human Resources and payroll personnel regarding schedule discrepancies, timekeeping concerns, and related documentation.

Maintain confidentiality regarding employee information and scheduling records.

Other Responsibilities

Assist with onboarding and scheduling newly hired employees.

Participate in operations meetings as requested.

Support management with scheduling reports and staffing-related projects.

Perform other duties as assigned by agency leadership.

Minimum Qualifications

High school diploma or equivalent required.

Previous scheduling, dispatch, administrative, staffing, or operations experience preferred.

Experience working in an EMS, ambulance, fire, healthcare, or other 24/7 operational environment strongly preferred.

Proficiency with Microsoft Office, spreadsheets, scheduling software, and electronic communication systems.

Strong organizational, problem-solving, and time-management skills.

Ability to manage competing priorities and respond professionally to last-minute staffing changes.

Excellent written and verbal communication skills.

Ability to maintain confidentiality and handle sensitive employee information appropriately.

Preferred Qualifications

Previous EMS scheduling or ambulance operations experience.

Familiarity with EMT and paramedic staffing requirements, certification tracking, and shift-based scheduling.

Experience managing overtime, shift trades, employee availability, and staffing shortages.

Experience with workforce management or electronic scheduling platforms.

Key Performance Expectations

The EMS Agency Scheduler is expected to:

Maintain accurate and timely employee schedules.

Work proactively to minimize uncovered shifts.

Communicate staffing issues and schedule changes promptly.

Help control unnecessary overtime while maintaining required staffing levels.

Maintain accurate scheduling records and documentation.

Demonstrate professionalism, accountability, and consistent follow-through.

Support agency leadership in maintaining reliable, safe, and efficient EMS operations.

Compensation

The starting wage for this position is $22.00–$25.00 per hour, depending on relevant experience, qualifications, and demonstrated scheduling or EMS operational expertise.