EMS & Paratransit Dispatcher — Real-Time Coordination

Keystone Quality Transport Company; Newark (NJ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical/dental/vision benefits

401(k) retirement plan

Paid Time Off (PTO)

Growth opportunities

Job summary

Keystone Quality Transport Company seeks an experienced Dispatcher to coordinate EMS/Paratransit transportation, support field crews, and ensure efficient service delivery. The role emphasizes clear communication, fast decision-making, and customer-focused operations.

The successful candidate will handle scheduling, monitor real-time updates, and resolve issues while maintaining professionalism in a fast-paced environment.

Qualifications

• Minimum of 1 year of dispatch experience in EMS or Paratransit required.
• Strong computer skills and the ability to learn dispatching, scheduling, and database systems quickly.
• Proficiency with Microsoft Office programs, including Outlook, Excel, and Word preferred.
• Ability to multitask, prioritize, and remain organized in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to work collaboratively and build trust in a team environment.
• Excellent customer service and problem-solving abilities required.
• High school diploma or GED required.
• EMT certification preferred but not required.

Responsibilities

• Coordinate and dispatch transport requests in a timely and efficient manner.
• Monitor transportation schedules and ensure pickups and drop-offs are completed as scheduled.
• Maintain communication with crews and account for unit status throughout the shift.
• Notify facilities, passengers, or callers regarding delays or schedule changes.
• Update schedules and transport information in real time throughout the shift.
• Communicate accurate and timely information to field staff.
• Resolve operational issues and assist with problem-solving to maintain service efficiency.
• Provide exceptional customer service and perform customer service-related duties as needed.
• Maintain professionalism and effective communication with crews, facilities, patients, and callers.

Skills

Dispatch experience

Multitasking

Communication

Customer service

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Keystone Quality Transport Company seeks an experienced Dispatcher to coordinate EMS/Paratransit transportation, support field crews, and ensure efficient service delivery. The role emphasizes clear communication, fast decision-making, and customer-focused operations.

The successful candidate will handle scheduling, monitor real-time updates, and resolve issues while maintaining professionalism in a fast-paced environment.