EMS Operations Supervisor | Lead Field Staff & Patient Care

Rural Metro Fire Department

Hartford (CT)

On-site

USD 72,000 - 98,000

Full time

5 days ago

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Job summary

Global Medical Response (GMR) in West Hartford, CT is seeking an Operations Supervisor for a full-time role with an $85,000 annual salary. The candidate will supervise field staff, manage staffing, and oversee equipment maintenance while coordinating with patients and public safety agencies. Night, weekend, and holiday availability is required.

Prior EMS leadership experience is preferred. Requirements include a State Paramedic Certification, a valid driver's license, and BLS/ACLS/PALS/PEPP

Qualifications

Minimum 3 years of EMS (Paramedic) field experience.
State Paramedic Certification.
State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy (proof required if conditional employment is made).
BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

Responsibilities

Supervise and develop field staff to ensure high-quality patient care.
Maintain operational quality through daily oversight and communication.
Act as a liaison among the company, patients, and public safety agencies.
Mentor employees, conduct performance evaluations, and support team development.
Collaborate with management to address staffing and service improvement.
Participate in the development and implementation of departmental policies and procedures.
Manage staffing levels, shift calendars, and fill open shifts as needed.
Oversee the operation and maintenance of medical equipment.