EMS Operations Lead (Paramedic Supervisor)

Rural Metro Fire Department; West Hartford (CT); On-site; USD 77,000 - 94,000; Full time

Job summary

Global Medical Response (GMR) seeks an Operations Supervisor in West Hartford, CT. This full-time role pays about $85,000 annually, and requires leading field staff, coordinating EMS operations, and interfacing with patients and public safety agencies.

The role demands a State Paramedic Certification, an active driver’s license, and 3+ years of EMS Paramedic experience. Shift variety includes nights, weekends, and holidays, with duties spanning equipment maintenance and policy implementation.

Qualifications

• Minimum 3 years EMS Paramedic field experience.
• FTO or leadership/supervisory experience preferred.
• High School Diploma or GED required.
• State Paramedic Certification and valid driver’s license required.
• CPR/BLS, ACLS, PALS/PEPP, BTLS/PHTLS certifications as applicable.

Responsibilities

• Supervise and develop field staff to ensure high-quality patient care.
• Maintain operational quality through daily oversight and communication.
• Act as a liaison among the company, patients, and public safety agencies.
• Mentor employees, conduct performance evaluations, and support team development.
• Collaborate with management to address staffing and service improvement.
• Participate in the development and implementation of departmental policies and procedures.
• Manage staffing levels, shift calendars, and fill open shifts as needed.
• Oversee the operation and maintenance of medical equipment.

Skills

Paramedic field experience

Leadership experience

Education

High School Diploma or GED

State Paramedic Certification

State Driver's License

Paramedic certifications (BLS/ACLS/PALS/PEPP etc)

Job description

Global Medical Response (GMR) seeks an Operations Supervisor in West Hartford, CT. This full-time role pays about $85,000 annually, and requires leading field staff, coordinating EMS operations, and interfacing with patients and public safety agencies.

The role demands a State Paramedic Certification, an active driver’s license, and 3+ years of EMS Paramedic experience. Shift variety includes nights, weekends, and holidays, with duties spanning equipment maintenance and policy implementation.