EMS Operations Manager

CHQ CHSI EMP LLC; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

CommuniCare Family of Companies is seeking an Operations Manager to oversee Lynx EMS satellite locations in Beckley, WV. You will lead day-to-day operations, review staffing, and coordinate with hospital and facility partners to ensure service quality.

You will manage HR tasks, update policies, and drive operational improvements, while maintaining reporting and compliance across sites. The role requires EMT credentials and strong leadership under pressure.

Qualifications

• Knowledge of EMS policies and procedures and, at minimum, hold an EMT license.
• Knowledge of emergency medical response protocols and related activities.
• Knowledge of inventory maintenance and control.
• Knowledge of basic principles of management and supervision.
• Knowledge of record keeping and case management.
• Ability to work under stressful situations and make informed decisions.
• Ability to establish and maintain good working relations with staff and public.
• Skilled in managing staff, equipment, facilities across multiple sites.
• Proficient PC use with various software applications.
• Strong oral and written communication skills.

Responsibilities

• Meet with Operations Supervisors daily to assess and review day-to-day operations.
• Assist with staffing, scheduling, and related issues; review and approve.
• Act as liaison between Supervisors, hospitals, nursing facilities and Regional Manager.
• Provide weekly real-time updates to Regional Manager or as needed.
• Lead and improve administrative and operational functions; document guidance.
• Review and recommend changes to policies and procedures; assist creation of new ones.
• Advise on staffing and equipment needs for budgeting purposes.
• Maintain full-time regular schedule and verify staffing for all shifts.
• Participate in HR responsibilities and staff selection when needed.
• Prepare staff reports, records, and related paperwork for review.
• Investigate incidents and communicate status to leadership.
• Submit incident and injury reports timely.
• Oversee facility inspections, meetings, and dispatch processes.
• Remain reachable by phone off duty when required.
• Perform other duties to ensure operational integrity.

Skills

EMS policies

EMS procedures

inventory control

management & supervision

record keeping

stress management

staff relations

multi-site leadership

PC literacy

oral & written communication

Education

State EMT license

Tools

MS Office

Job description

Job Address

100 Heartland Dr Beckley, WV 25801

Purpose/Belief Statement

The Operations Manager oversees, leads, manages, and performs various tasks associated with the day-to-day operations of Lynx EMS at their assigned satellite location(s). The Operations Manager is also responsible for additional tasks as assigned by the Regional Manager of Operations.

Job Responsibilities

• Meet with Operations Supervisors daily to assess and review day-to-day operations. Duties will include the review and approval of staffing, scheduling, and related issues.
• Duties may include counseling and assisting employees, but require reviewing, assessing, and assisting with all work performed throughout the day, regardless of shift.
• Be the liaison between the Operation Supervisors, hospitals, and nursing facilities and the Regional Manager of Operations.
• Briefings and updates will be supplied to the Regional Manager of Operations on a weekly basis, and in real time should the situation warrant such involvement.
• Will identify and work to improve administrative and operational functions for Lynx EMS, LLC. He/she will review the activities of emergency medical staff and provide leadership and guidance regarding various issues. If required, all guidance will be documented in written form.
• Will review and recommend changes to existing policies and procedures, as well as recommend new policies and assist in the creation of them.
• Review requests for additional staffing and equipment; provide input and recommend staffing and equipment needs for budget purposes to the Regional Manager of Operations.
• Work and maintain a full-time regular work schedule. Verify staffing for all shifts is met.
• Participate in the full range of human resources responsibilities.
• Write, receive, review, and approve staff reports, records, and related paperwork.
• Investigate incidents involving assigned units and communicate with the Operations Supervisors and Regional Manager of Operations on status of assigned units and other problems.
• Submit reports on all incidents, accidents, and work-related injuries and exposures.
• Participate in interviewing and selection process as needed.
• Assure that all necessary payroll reports are properly completed and submitted in a timely manner.
• Inspect all assigned stations, vehicles, and equipment for cleanliness and general maintenance.
• Attend external and internal meetings as may be necessary/required.
• Remain accessible by phone while off duty.
• Other tasks that may be assigned or required to ensure operational integrity.

Qualifications/Experience Requirements

• Minimum Requirements: Knowledge of EMS policies and procedures, and at minimum hold current state EMT licensing and certification.
• Knowledge of techniques, requirements, and activities associated with emergency medical response and protocols.
• Knowledge of inventory maintenance and control.
• Knowledge of the basic principles of management and supervision.
• Knowledge of basic record keeping, records and case management.
• Skill in working under stressful situations, in receiving and assessing information, and making educated decisions for the appropriate response.
• Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public.
• Skill in effectively managing staff, supervisors, equipment, facilities and operations associated with multiple site locations.
• Skill in operating a personal computer utilizing a variety of software applications.
• Skill effectively communicating in both oral and written form.

• Physical Requirements: Good physical fitness with the ability to function effectively in all different types of environments.
• Be able to lift and carry heavy, bulky items, equipment, materials, supplies and people weighing up to 250lbs in unpredictable weather conditions in various environments.
• NOTE: There is also the risk of bodily harm and potential exposure to infectious diseases, toxic fumes and chemicals, as this position may require the employee to work as a crew member.

Additional Duties

The Operation Manager will be responsible for the following within their assigned division: The operation site is compliant with all policies, procedures, and standards as outlined by the city, state, federal, and Lynx EMS regulations. The operation is responding to calls and sites as outlined within dispatch protocol. Determining compliance with established policies and procedures. Identifying and correcting deficiencies both with staffing and dispatch via reporting and audit metrics. Overseeing and/or participating in the full range of human resources responsibilities. Reporting: Verify all EPCR reports have been submitted and signed off for billing. Verify any trailing documentation has been uploaded and attached to the appropriate trip. Daily or weekly reports to the Regional Manager of Operations depending on frequency or request per item. Daily attendance and run volume reports, and any other additional requirements as set forth by the Regional Manager of Operations. Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.