EMS Operations Director - Field & Compliance Leader

Copperstate Ambulance; Prescott (AZ); On-site; USD 110,000 - 170,000; Full time

Job summary

Copperstate Ambulance in Prescott, AZ seeks a Director of Operations to plan, direct and coordinate field operations across the designated region, ensuring efficient use of resources and excellent patient care.

The role leads strategic planning, budgeting, compliance with HIPAA and EMS regulations, staff leadership, and operational performance improvements while maintaining service quality for the community. Responsibilities include SOPs, safety, vendor coordination and continuous improvement.

Qualifications

• Must hold current Paramedic certification.
• Licensed or certified by the appropriate state agencies.
• CPR certification by the AHA or equivalent.
• ACLS, PALS or other specialty certifications as required.
• Clean driving record.
• Ability to work with minimal supervision and lead teams.

Responsibilities

• Direct, supervise and evaluate operations staff in the Operations Division.
• Develop strategic plans and annual budgets with Business Leaders.
• Monitor staffing, equipment and resources to ensure efficiency.
• Ensure regulatory compliance (HIPAA, documentation, drugs).
• Coordinate communication between EMS staff, management and divisions.
• Review financial statements and performance metrics to improve productivity.
• Maintain SOPs and annual skills evaluations.
• Recruit, hire, train and mentor staff.

Skills

Leadership

Communication

Team leadership

Professional demeanor

Problem solving

Education

Paramedic Certification

Job description

Copperstate Ambulance in Prescott, AZ seeks a Director of Operations to plan, direct and coordinate field operations across the designated region, ensuring efficient use of resources and excellent patient care.

The role leads strategic planning, budgeting, compliance with HIPAA and EMS regulations, staff leadership, and operational performance improvements while maintaining service quality for the community. Responsibilities include SOPs, safety, vendor coordination and continuous improvement.