EMS Emergency Dispatcher: Rapid Crisis Coordination

Emergency Telecommunicator Services; Arkansas; On-site; USD 32,000 - 52,000; Full time

Job summary

Emergency Telecommunicator Services seeks qualified emergency medical dispatchers for Monroe, AR. You will handle urgent calls, verify locations, collect essential details, and assign appropriate response resources using approved protocols.

DUCT requires high school diploma or equivalent, CPR and EMT/EMD certification where applicable. The role may involve overnight shifts, weekends, and overtime per agency needs.

Qualifications

• High school diploma or equivalent commonly required.
• EMD certification may be required before appointment.
• CPR certification may be required; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication

Calm under pressure

Multitasking

Data entry

Education

High school diploma or equivalent

EMD certification (preferred)

Tools

EMD system

Job description

Emergency Telecommunicator Services seeks qualified emergency medical dispatchers for Monroe, AR. You will handle urgent calls, verify locations, collect essential details, and assign appropriate response resources using approved protocols.

DUCT requires high school diploma or equivalent, CPR and EMT/EMD certification where applicable. The role may involve overnight shifts, weekends, and overtime per agency needs.