EMS Emergency Dispatcher - Critical Response & Protocol Support

911 Emergency Communications; Seaside Park (NJ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Seaside Park, NJ seeks an Emergency Medical Dispatcher to handle urgent medical calls, collect location and patient data, and determine response priorities. This role involves coordinating EMS resources and providing protocol-based instructions as needed to support responders on scene.

The position may require CPR certification and careful adherence to dispatch protocols, with overtime or rotating shifts common in emergency communications environments.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma

CPR certification

Job description

911 Emergency Communications in Seaside Park, NJ seeks an Emergency Medical Dispatcher to handle urgent medical calls, collect location and patient data, and determine response priorities. This role involves coordinating EMS resources and providing protocol-based instructions as needed to support responders on scene.

The position may require CPR certification and careful adherence to dispatch protocols, with overtime or rotating shifts common in emergency communications environments.