EMS Emergency Dispatcher — Coordinate Lifesaving Responses

County Emergency Communications; Pleasant Grove (AR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Pleasant Grove, AR seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, gather incident details, and coordinate response priorities using approved protocols. This role may require night shifts, overtime, and weekend coverage; candidates typically hold a high school diploma and Emergency Medical Dispatcher certification with CPR training.

Training and certification requirements vary by agency.

Qualifications

• High school diploma or equivalent required; EMT/paramedic not universally required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and related coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Multitasking

Computer literacy

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Pleasant Grove, AR seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, gather incident details, and coordinate response priorities using approved protocols. This role may require night shifts, overtime, and weekend coverage; candidates typically hold a high school diploma and Emergency Medical Dispatcher certification with CPR training.

Training and certification requirements vary by agency.