Emergency Medical Dispatcher — Critical Calls & Coordination

County Emergency Communications; West Memphis (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in West Memphis, AR is seeking Emergency Medical Dispatchers to receive and process urgent medical calls, determine priorities, and coordinate ambulance resources under approved protocols. The role involves console work, headset use, and adherence to medical oversight procedures; applicants typically need a high school diploma, CPR certification, and dispatcher training.

Shifts may include nights, weekends, and overtime with benefits such as insurance and

Qualifications

• A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

County Emergency Communications in West Memphis, AR is seeking Emergency Medical Dispatchers to receive and process urgent medical calls, determine priorities, and coordinate ambulance resources under approved protocols. The role involves console work, headset use, and adherence to medical oversight procedures; applicants typically need a high school diploma, CPR certification, and dispatcher training.

Shifts may include nights, weekends, and overtime with benefits such as insurance and