EMS Emergency Dispatcher — 24/7 Ops, Certification Support

911 Emergency Communications; Groveland (FL); On-site; USD 35,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Groveland, FL seeks Emergency Medical Dispatchers to manage urgent medical calls, gather essential details, and coordinate ambulance resources. You will apply approved protocols and prioritize responses to ensure rapid, safe actions by responders.

Candidates should possess a high school diploma and EMT/paramedic credentials are not universally required; CPR and EMD training may be sponsored. Shift work, including overnights and weekends, is common.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required; EMT/paramedic credentials not universal.
• Emergency Medical Dispatcher certification may be required or sponsored by the employer.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Calm under pressure

Multitasking

Effective communication

Education

High school diploma

Emergency Medical Dispatcher certification

Tools

CPR certification

Job description

911 Emergency Communications in Groveland, FL seeks Emergency Medical Dispatchers to manage urgent medical calls, gather essential details, and coordinate ambulance resources. You will apply approved protocols and prioritize responses to ensure rapid, safe actions by responders.

Candidates should possess a high school diploma and EMT/paramedic credentials are not universally required; CPR and EMD training may be sponsored. Shift work, including overnights and weekends, is common.