Dispatcher

Guardian Flight, Inc.; Colorado Springs (CO); On-site; USD 33,000 - 53,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401k plan

Disability insurance

FSA

HSA

Vacation

Paid time off

Job summary

AMR is hiring a Dispatcher to receive, record, and effectively manage requests for ambulance assistance and transport. The position involves 12-hour shifts, primarily at night, with potential overnight, weekend, and holiday work.

The role requires strong English communication, accurate data entry, and the ability to multitask while complying with EMS protocols and company policies. Competitive hourly pay is offered with benefits typical of AMR roles.

Qualifications

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience, or at least one year's EMS/public safety dispatcher experience.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy.
• Ability to understand basic computer applications.

Responsibilities

• Receives, records, and manages ambulance requests from multiple sources.
• Allocates EMS resources using approved protocols and decision rules.
• Ensures completeness and accuracy of shift paperwork.
• Performs data entry for the shift and state-run reports as assigned.
• Generates applicable reports and checks for accuracy.
• Locates incident scenes and selects safe routes with locator aids.
• Relays instructions and emergency information from supervisors.
• Maintains knowledge of company policies and procedures.
• Follows established parameters for receiving service requests.
• Keeps equipment knowledge up to date and uses assigned gear.

Skills

EMS dispatcher experience

English communication

Radio and telephone comms

Data entry

Multitasking

Education

High school diploma or equivalent

Minimal medical training or telecommunications experience

Tools

Computer basics

Job description

DISPATCHER

Starting at $23.94 / hour with credit given for experience

We’re hiring a Dispatcher to receive, record, and effectively manage requests for ambulance assistance/transport from various sources.

This position works 12-hour shifts, primarily at night. Shifts may be overnight and on weekends and holidays.

Responsibilities:

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

Minimum Required Qualifications:

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—

keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Hourly Range:

$23.94 - $38.30

Anticipated Job Posting Close Date:

December 31st, 2026

Benefits:

Check out our careers site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HSA, vacation, and paid time off.

Bonus:

This position is not eligible for a sign-on bonus.

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